Customer Experience Team Leader

Customer Experience Team Leader

Chester

£30,000 per annum plus a generous benefits package

Full Time (35 hours per week)

We’ve embarked on an exciting journey of transformational change focused on improving customer satisfaction by providing an excellent customer experience and delivering quality services to residents.

We are recruiting a Customer Experience Team Leader who will be at the very heart of providing an excellent service to our customers.

With responsibility for the day to day operational management of our customer contact centre, you will be an excellent planner, with experience of being able to provide hands on support, leading by example, and making effective decisions to ensure excellent communication and service delivery to our customers.

We are looking for a passionate, caring and inclusive individual, who is responsive and able to build relationships quickly and effectively with internal and external customers alike.

You will be a natural leader, who acts with honesty and has a proven track record of successfully delivering and improving services for customers.

As a strong and effective leader, you will be able to inspire, motivate and coach colleagues to reach their full potential and deliver exceptional performance results.

With a commitment to always providing excellence in customer service, a focus on continuous improvement and a resilience to overcome any challenges that you may be faced with. You will bring a fresh approach, with a critical eye to further improve customer satisfaction, demonstrating our values in everything you do.

In return you will receive a generous benefits package including flexible working, 25 days annual leave increasing to 28 days following 4 years’ service and pension contribution.  

To apply, please submit a CV and written statement detailing how your skills, experience, abilities, behaviours and work-related qualities make you a suitable candidate for this role. Please note that your written statement forms an important part of our shortlisting process.

Closing date: Thursday 4th October 2018 at 9:00am

Interviews: Friday 12th October / Thursday 18th October 2018           

Making diversity part of our culture