Customer Care Officer
DO YOU HAVE CUSTOMER SERVICE EXPERIENCE WITHIN AN OFFICE ENVIRONMENT ALONG WITH TELEPHONE BASED EXPERIENCE AND EXCELLENT COMMUNICATION SKILLS?
2 positions available:
09:30am - 18:00pm
10:30am - 19:00pm
Duties will include:
- Dealing with enquiries and requests
- Where necessary ensuring the group adheres with/to all regulatory bodies
- Where necessary discussing individual cases with Telephone Tutors and other Admin staff.
- Complete 3 and 10 week Customer Liaison calls, as well as a 6 month follow up or as otherwise required.
- Upload invites to review sites. Monitor, track and respond to reviews left on Feefo and Trust Pilot.
If you have the right skills and experience then please apply today!!