Claims Handler
- Recruiter
- Zurich Insurance
- Location
- Birmingham
- Salary
- Competitive
- Posted
- 16 Sep 2018
- Closes
- 26 Sep 2018
- Sectors
- Travel & Tourism
- Contract Type
- Permanent
- Hours
- Full Time
Location: Birmingham
Grade: G2
The opportunity:
Zurich has exciting opportunities in our Birmingham office fo experienced Claims Handlers to work in our specialist Occupational Disease Unit. Would you like to join one of our dynamic teams and be part of our success?
Being a Claims Handler involves dealing with customers who hold their insurance with Zurich and want to make a claim against their policy. Using your own life experience, you will offer a high level of customer service whilst logging details of the incident, helping to resolve customer issues and questions, and processing the claim through to conclusion.
You will be offered full training in this role. It is important for our customers to feel confident that their claims are being handled correctly, fairly and efficiently so your own personal qualities are really important
Main Accountabilities:
The Reward:
Zurich offer a competitive salary based on experience as well as a flexible benefits package to suit your lifestyle; plus you will receive an annual company bonus subject to performance, free travel insurance for 12 months and a 12% employer contribution pension scheme. We're also happy to consider flexible working arrangements and welcome applications from everyone. As part of our commitment to charity we offer employees three volunteering days per year
Who we are:
With about 55,000 employees serving customers in more than 170 countries we aspire to become the best global insurer as measured by our shareholders, customers and employees. If you're interested in working in a dynamic and challenging environment for a company that recognises and rewards your creativity, initiatives and contributions - then Zurich could be just the place for you. The success of our business is built on the contributions of our highly talented employees - people who work every day to position us at the forefront of the insurance industry. We therefore look to hire great people and we encourage those people to give their best.
You'll feel the support of being part of a strong and stable company. A long-standing player in the insurance industry, we make every effort to address the career development needs and plans of our employees to ensure their success in the future.
Further information:
At Zurich, we aim to have a diverse mix of employees that reflects our customers and the communities in which we live and work. Our diversity and inclusion initiatives are shaping an environment where everyone feels welcome, regardless of age, gender, religion, ability, culture, sexual orientation or mental health status. Our approach ensures that Zurich is a place that values different opinions, respects personal needs, and provides equal opportunities for all. We're also happy to consider flexible working arrangements and welcome applications from everyone.
Grade: G2
The opportunity:
Zurich has exciting opportunities in our Birmingham office fo experienced Claims Handlers to work in our specialist Occupational Disease Unit. Would you like to join one of our dynamic teams and be part of our success?
Being a Claims Handler involves dealing with customers who hold their insurance with Zurich and want to make a claim against their policy. Using your own life experience, you will offer a high level of customer service whilst logging details of the incident, helping to resolve customer issues and questions, and processing the claim through to conclusion.
You will be offered full training in this role. It is important for our customers to feel confident that their claims are being handled correctly, fairly and efficiently so your own personal qualities are really important
Main Accountabilities:
- Promptly handles, and positively resolves enquiries from both customer and external contacts to ensure delivery of a bespoke claims service.
- Reviews, resolves and dedicatedly finalises claims within authority limits ensuring claims are settled satisfactorily while considering the business implications.
- Work authoritatively to maximise productivity and profitability within the team.
- Positively contributes to help improve the positive and supportive team culture.
- Provide supervisory assistance on an ad hoc basis as required
- Have a good knowledge of Occupational Disease products and services.
- Have an understanding of the relevant legislation, legal liability and industry standards and protocols.
- Be able to demonstrate a knowledge of claims agreements and interpret policy cover.
- Demonstrate an ability and desire to deliver excellent customer service
- Be an enthusiastic and dedicated teammate who is able to coach, motivate and develop others when required.
- Demonstrate effective negotiation skills, and have the ability to cope with varying workloads and pressures
- Be decisive and diligent in finding the best solution for the customer
- Have gained Disease specific claims, protocol, procedure and legislation.
The Reward:
Zurich offer a competitive salary based on experience as well as a flexible benefits package to suit your lifestyle; plus you will receive an annual company bonus subject to performance, free travel insurance for 12 months and a 12% employer contribution pension scheme. We're also happy to consider flexible working arrangements and welcome applications from everyone. As part of our commitment to charity we offer employees three volunteering days per year
Who we are:
With about 55,000 employees serving customers in more than 170 countries we aspire to become the best global insurer as measured by our shareholders, customers and employees. If you're interested in working in a dynamic and challenging environment for a company that recognises and rewards your creativity, initiatives and contributions - then Zurich could be just the place for you. The success of our business is built on the contributions of our highly talented employees - people who work every day to position us at the forefront of the insurance industry. We therefore look to hire great people and we encourage those people to give their best.
You'll feel the support of being part of a strong and stable company. A long-standing player in the insurance industry, we make every effort to address the career development needs and plans of our employees to ensure their success in the future.
Further information:
At Zurich, we aim to have a diverse mix of employees that reflects our customers and the communities in which we live and work. Our diversity and inclusion initiatives are shaping an environment where everyone feels welcome, regardless of age, gender, religion, ability, culture, sexual orientation or mental health status. Our approach ensures that Zurich is a place that values different opinions, respects personal needs, and provides equal opportunities for all. We're also happy to consider flexible working arrangements and welcome applications from everyone.