1st Line Support Engineer / IT Support Technician

London, England
14 Sep 2018
12 Oct 2018
IT, IT Support
Contract Type
Full Time

Job Title: 1st Line Support Engineer

Location: London

Salary: Competitive

Job Type: Full Time

The Company is a leading independent healthcare communications group, with over 650 employees around the globe and growing fast. Their clients are top global pharmaceutical companies, scientific societies and non-governmental organisations. They currently work with 23 of the top 25 pharmaceutical companies.

They are proud of their independence, which has enabled them to develop and innovate continuously and create a working environment that is stimulating, fun and employee-oriented.

Want to join a fun, dynamic and innovative IT team? Well you're in luck as they currently have a great opportunity for a 1st Line IT Support Engineer to join their IT team in London.

The Role:

Working within the IT department, you will be the first point of contact for the London office and will be responsible for providing technical and hardware support for operating systems including desktops, laptops, printers, photocopiers and phone systems.

Key Responsibilities:

  • Providing expertise to the business in network and system support through diagnosis of system faults and their resolution
  • Providing desktop support to users
  • Maintaining and handling of PC software/hardware
  • Maintaining an adequate level of knowledge of operating systems and application software being used to provide high levels of support to users
  • Being responsible for the configuration and installation/deployment of workstations
  • Tracking all IT inventory and hardware (including desktops and laptops)
  • Assisting in troubleshooting for printers, photocopiers and phone systems
  • Participating in team meetings, providing input and suggestions
  • Managing competing priorities and own work load, such as scheduled weekly tasks and responding proactively to IT tickets
  • Assisting in research and gathering of information on equipment, software and supplies as needed
  • Preparing audio-visual equipment to go onsite where appropriate
  • Management of hardware servicing and repairs
  • Moving equipment and furniture will be required
  • Any other duties as required in order to undertake your role effectively

The Candidate:

To be successful in this position you will have a strong understanding of IT networking terminology and extensive knowledge of MS Windows, MS Office and general PC hardware, ideally combined with some work experience within an IT department. It would be desirable if you had an interest in, or knowledge of, Apple Macintosh operating system and knowledge of digital phone systems.

In addition to a competitive salary and excellent benefits package, they are known for their friendly and informal working environment. They also offer excellent opportunities for career and personal development; including opportunities to transfer your skills to our other offices around the world.

Please click on the APPLY button to send your CV and Cover Letter for this role.

Candidates with the experience or relevant job titles of: 1st Line Technical Support Advisor, 1st Line Technical Support Analyst, IT Technician, IT Support Engineer, IT Service Engineer, IT Service Desk Technician, 1st Line Helpdesk Engineer, IT Support Technician, 1st Line Support Engineer, 1st Line Support Technician, Technical Support, IT Support, IT Systems Support, IT Customer Support Advisor may also be considered for this role.