Customer Services Agent HRHR67461
Etex Building Performance is one of the UK’s largest manufacturers of building materials, supplying the construction industry with specialist plasterboard and associated products.
Our ambition is to unlock the potential in our products, the building systems we create and also, at the heart of it all, our people. Whatever job you do with us, you’ll be part of something more as you’ll be helping to shape the way people build and live.
What the job involves…
We operate within the construction industry and our customers are all trade businesses. Our sales team are split into the following core areas; Builders Merchants, Distributors, Housebuilders, Key and National Accounts. Our Customer Service Team support their internal customers, our Sales Department and our external customers. This exciting role has arisen in the Customer Services Department as a Merchant Agent.
As a Merchant Agent within our busy and fast moving Customer Service Department, you will be the key contact for our merchant sales team. Your role will manage merchant orders, understanding their supply patterns for branches and sites. You will manage all aspects of the customer ordering process from end to end, by processing purchase orders, responding to customer queries and upselling a range of products. Using your keen eye for detail you will ensure all customer accounts are managed effectively.
What we are looking for…
As a candidate for this role, you will have experience of dealing with several tasks at the same time, ideally gained within a busy customer facing environment. Educated to grade C or above in GCSE Maths and English, an NVQ in Customer Service or similar is desirable as is experience of CRM (customer relationship management) and SAP systems. Good IT skills (Microsoft Word and Excel) coupled with good communication skills and basic analytical skills are prerequisites for the role.
This is a Blue Octopus Recruitment Ltd vacancy who are operating as an employment agency. Once you have clicked to apply for this vacancy, we will then send you more information on the role including a copy of the application form via email.