Helpdesk Administrator MEAR71218

Bristol (City Centre), City of Bristol
£18,000 - £20,000 per annum
13 Sep 2018
11 Oct 2018
Contract Type
Full Time

Helpdesk Administrator MEAR71218


£18,000 - £20,000 per annum

Here at Mears Group our vision is to make a positive difference to the communities we serve.

We do this by improving homes, improving communities and improving lives and our approach is based on the development of outstanding partnerships with employees, clients, residents, customers, their families and the wider community.

With staff of all ages and walks of life, a job with Mears has a rewarding impact on the lives of others and your own life. With offices across the UK, a job at Mears could be just around the corner.

We have an exciting opportunity for a Helpdesk Administrator to join our team in Bristol, to provide an administrative and helpdesk support across the region.

Within this role, you will liaise and communicate effectively with stakeholders, client contacts and contractors, to minimise penalty deductions across the relevant contracts., whilst producing effective and timely reports and KPIs. Coordinating the helpdesk function and all associated emails and telephone calls, in a clear, professional and concise manner, you will allocate calls logged within our CAFM system to the in-house workforce and / or contractors as applicable.

The successful candidate will have previous administration experience (preparing, compiling and presenting letters, spreadsheets, and reports), and will be proficient in Microsoft Word, Excel and Outlook. With excellent organisation skills and the ability to organise your own workload, you will be educated to GCSE standard in functional skills and will hold OCR (RSA) Stage 2 or equivalent keyboard skills. CAFM software would be an advantage, however is not essential.

Once you join the family, you'll have online access to a range of voluntary and flexible benefits, including...

  • Training and development
  • Long service and additional holiday leave - Colleagues who stay for a period of time at Mears are rewarded for their service.
  • Seeing first-hand the impact you have on the lives of the people you support

Mears Group PLC and its subsidiaries are Equal Opportunities Employers


This is a Blue Octopus Recruitment Ltd vacancy who are operating as an employment agency. Once you have clicked to apply for this vacancy, we will then send you more information on the role including a copy of the application form via email.