Brook Street

Customer Service Advisor

Brook Street
Peterlee, County Durham, England
Up to £9.57 per hour
13 Sep 2018
11 Oct 2018
Contract Type
Full Time

Our Peterlee based client who are a proud outsourcer to Lloyds Personal loans business are currently recruiting for Customer Service Advisors on a Temporary basis.

The contact centre is open until 10pm at night so flexibility in this particular role is required.

The role:

This is a full time Temporary ongoing assignment with the potential to lead onto a Permanent opportunity.

The role of a Customer Service agent is to work within the Customer Service Department, dealing with inbound calls. The purpose of the role is to provide effective resolution to customer queries about their active loans in an effective, efficient and courteous manner. Our people are professional, knowledgeable and versatile which are the keys to our success. Teamwork and continuous development will provide every opportunity for professional and personal advancement.

Provide excellent customer service to Lloyds Loans customers in a courteous, effective and timely manner to ensure all enquires are resolved at first point of contact

Apply knowledge as trained to meet customer needs

Take responsibility for handling customers confidential information

Develop a working knowledge of the Customer Service systems

Achieve Key Performance Indicator targets to meet business goals and objectives

Contribute ideas/suggestions for continuous improvement in systems and procedures within the centre

Be a team player and considerate of others

Skills required:
Customer focused
Positive and helpful attitude
Excellent communication skills
Ability to work under pressure
Self motivated
Team player
Accuracy when inputting data
Ability to work on own initiative
Knowledge of Microsoft packages or other related packages

The person:
Reliable and trustworthy
Drive and determination
Flexible and adaptable to change

If you are interested in this particular role, please send your CV

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