ICT Service Desk Analyst / 1st Line Support

Chipping Sodbury, City of Bristol
Up to £21,000 depending on skills
13 Sep 2018
30 Sep 2018
Contract Type
Full Time

ICT Service Desk Analyst / 1st Line Support
Chipping Sodbury, Bristol
Up to £21,000 depending on skills

Our client is one of the leading names in affordable housing and support services.
They've got around 1,700 colleagues across the Midlands and West of England - including people who work in coaching, customer services, maintenance, development, construction, finance, IT, HR and, well, you get the picture.
They’re currently looking for a technically minded individual to join them in the role of ICT Service Desk Analyst.
What’s the role all about?
-Providing a first class front line IT Service Desk service to colleagues on network, application and device support.
-Ensuring efficient and effective resolution of calls within the service level agreements.
-Handling calls, emails and walk-ins to the Service Desk, reassuring colleagues and finding solutions.
We want somebody who:
-Has a good level of experience in an IT Support role with excellent knowledge of IT infrastructure, Microsoft products and devices.
-Understands the core ITIL processes of Incident / Problem / Change Management and Configuration Management.
-Understands network infrastructure.
-Has experience of Active Directory / Exchange Management Console/Online, and Office365.
-Can diagnose and resolve common issues Mobile Phones and Tablets including iOS, Android and Windows platforms.
-Has a clear customer focus and is dedicated to meeting the expectations of internal and external customers.
This is an exciting time to join. Our client has been named as a top 3 best place to work in the UK by Glassdoor and they’ve merged with another Housing Association meaning even more new homes, opportunities and relationships. They’ve set aside a joint investment of £1.5b as they plan to build 14,000 new homes over the next decade.
Our client is committed to recruiting with care and safeguarding employees and customers, as a result we will carry out pre-employment checks. The nature of these checks will vary according to the role applied for.