Junior Remote Technical Support 1st & 2nd Line

Remote Technical Support Junior Role – 1^st & 2^nd Line desktop and remote support

Who are we?

Formed in 2003, ITS Digital is an IT support company based in Hertford with customers ranging from home, business to NHS. We focus on end-user support, offering the best and most efficient service we can. We have a close working team of engineers and support staff and pride ourselves on our customer relationships. We also look to fully support our employees to ensure a happy positive environment.

Why are we recruiting?

Due to in-house promotions and expansion into new support areas, we are looking for a keen and committed individual to join our friendly IT support team. This position will be based in Hertford at our main office in the Foxholes Business Park.

Are you suitable?

Based in our offices in Hertford, we are looking for a keen self-motivated individual to join our award-winning help desk to help provide support to Businesses and NHS. Aptitude and attitude are as important as experience. Full training on all aspects of the job are provided. Applicants must have at least 1 years’ experience in IT support although more experience generally equals higher starting salary. The successful applicant will be able to demonstrate care and attention to detail whilst being polite and helpful with any support. Ideally, we would prefer local people for this role due to travelling though all applicants are considered.

What’s involved?

This role will cover the early stages of helpdesk support. Once trained, the successful applicant will be expected to answer calls from customers in a professional and friendly manner, whilst efficiently diagnosing faults. To ensure accurate and thorough call logging a high attention to detail is required. The severity of the fault must then be assessed and prioritised as required. At this point diagnostics can be performed in addition to remote work if applicable. Helpdesk support would apply primarily for workstations and printers but also a range of peripherals. In-house training will be given as required.

Ideal applicants need to have experience in a similar role, or any of the following:

• Computer support via telephone & email
• General IT Remote support
• A practicing knowledge of windows 7, 8 & 10
• Experience of supporting Office products

Hours of work

The support desk covers the hours of 8.00am to 6.30pm. Hours of work are negotiable on the following times:

8.00am – 4.30pm
9.00am – 5.30pm
10.00am – 6.30pm

The initial working times are 9am - 5.30pm with an option to change after the probation period.

Salary & Benefits

Based on relevant experience, qualifications:

18-22k per annum

All posts at ITS Digital are subject to a 6-month probation period with standard contract and terms being provided after this period.

ITS Digital run a company pension plan that all members of staff will be automatically enrolled into. This can be opted out of if preferred. In addition, employees are enrolled into our employee health insurance plan in the first policy renewal date after completing their first year of employment.

Holiday

The holiday entitlement is 28 days including bank holidays accrued over the calendar year.

About us

ITS Digital Ltd. is a stable progressive debt free company which currently employs 28 people. We have a low staff turnover and work hard to provide staff a relaxed and friendly environment. As part of our commitment to staff, we look to promote in-house first and we believe in full support for all staff to help progress their careers. This is why we are the #1 support provider for NHS GP-IT support in NHS Central Midlands. We pride ourselves on having a great relationship with all our customers and provide good support in-house and in the field to all employees.