Customer Service Advisor
Our Client is an innovative and trusted manufacturer and supplier of specialised procedure packs and vascular access devices to hospitals across the world. They are proud of their achievements but they never sit back on their laurels, as they strive to continuously improve in all aspects of the products and service they give to their worldwide base.
They are looking for a Customer Service Advisor to join their team where you will be the first point of contact for their home based customers, processing patient orders accurately whilst receiving communication via telephone and email.
Playing the part of intermediary contact for patients, units and other departments involved in the delivery of Home Dialysis to patients, you will assist Renal Units in ensuring an effortless transition in unit treatment to home. Supporting and building relationships with patients, you will make sure they have a continual supply of medical equipment, ensuring the smooth management of home dialysis
They are looking for someone who has a strong customer focus. With effective communication skills, both written and verbal, you will have a high attention to detail and will be confident at answering inbound calls. A team player, who is IT literate and has a good working knowledge of Excel, you will be receptive to change and able to work under pressure.
Please note: The role will initially be based in Droitwich but is due to move to Worcester within the next year
This is a Blue Octopus Recruitment Ltd vacancy who are operating as an employment agency. Once you have clicked to apply for this vacancy, we will then send you more information on the role including a copy of the application form via email