Customer Services Adviser

North Walsham
£12,883 per year
12 Sep 2018
10 Oct 2018
Victory Housing Trust Branded
Contract Type
Part Time

Customer Services Adviser

£12,883 per annum (Grade 3) (FTE £21,187)

North Walsham

Part Time, Permanent. 22.5 hours per week.


Victory Housing Trust in North Walsham are currently looking to hire a Customer Services Adviser


About Victory Housing Trust:

Victory Housing Trust is a registered charity and registered provider of affordable homes for those in housing need. Victory owns and manages 5,000 properties primarily in the north of Norfolk which provide homes to over 10,000 residents.

Whilst the majority of our properties are located within the local authority area of North Norfolk, we also have properties in the local authority areas of Broadland, King's Lynn & West Norfolk, Great Yarmouth, South Norfolk and Breckland.

We are currently looking for a part time Customer Service Adviser to join our Customer Services team.


Customer Services Adviser – Role responsibilities and requirements:

You will be the first point of contact for our customers who contact us by phone and at our offices.

  • The successful candidate will ensure our customers receive sensitive, timely, efficient and courteous front line assistance based upon up to date information and delivered according to Victory’s policies and procedures and to standards agreed with our residents.
  • You will need to provide excellent customer service, be able to manage situations in a sensitive manner and be able to work towards the principles of continual improvement and tenant centred services.


The closing date for this vacancy is 5.00pm on Tuesday 25th September 2018.

Interviews will be held on Friday 5th October 2018.