Buyer Services Manager
Manheim is the world’s largest automotive services company and, through its unparalleled range of products and services, drives every stage of the used vehicle lifecycle. A subsidiary of Atlanta based Cox Enterprises, one of the world’s leading media companies and providers of automotive services, Manheim handles nearly 10 million used vehicles worldwide, facilitating transactions representing more than $50 billion in value. In the UK, we provide a national physical and on-line auction network, comprising 18 centres.
We also provide vehicle inspection, repair, reconditioning and pre-sale preparation; transport; logistics; full de-fleet management and outsourced end-of-contract administration. In addition, Manheim is the UK’s leading automotive digital marketing specialist providing retail marketing and specialist web marketing support to more than 85% of the Top 200 UK dealer groups.
About the Role
The Buyer Services team within Cox Automotive are responsible for the client experience within our branches and attracting footfall to the sales. The team work closely with the Senior Management team at the branches and the Vendors to ensure buyers attend sales and track progress of the sales programs.
As our Buyer Services Manager, you will ensure the buyer experience and sales performance meets or exceeds our customers’ demands, working to Manheim internal standards at all times and in line with the Buyer Services strategy, both within individual branches and across the region. You will be accountable for the transaction volume and active buyer growth across a portfolio of non-franchise dealer customers and oversee the handling of sales performance for all provisional during and post-sale.
The Buyer Services Manager will manage the existing buyer base and maintain good working relationships; working with the region to understand the needs of our buyers, ensuring consistency of approach and increasing buyer wallet share. Demonstrating knowledge of market trends and becoming a ‘trusted voice’ within the region, you will coordinate the post-sale arbitration process and take responsibility for managing buyer complaints, working with the appropriate Senior Managers to ensure a satisfactory outcome for both Manheim and the customer.
So if you have a proven track record of delivering outstanding customer service and have experience of managing and motivating a team, then this could be the perfect opportunity for you!
We’re looking for a highly motivated, results driven individual who can ensure the effective delivery of the buyer development strategy and contribute across the region. You’ll need to be able to quickly foster relationships, harness networking opportunities and have excellent problem-solving skills, allowing you to handle conflict and complaints.
Experience of managing or working within a telesales team would be a distinct advantage, however this is not essential.
This is a Blue Octopus Recruitment Ltd vacancy who are operating as an employment agency. Once you have clicked to apply for this vacancy, we will then send you more information on the role including a copy of the application form via email