Paralegal - GDPR (Canary Wharf)

The GDPR Enquiries Team

Established in February 2018 to assist with the GDPR customer re-contracting exercise, the GDPR Enquiries Team have worked with the Chief Counsel's team across the key business units to deal with customer queries regarding the GDPR Addendum.

Position Title: GDPR Paralegal Team Member

Position Type: Contract, TBC

Role Purpose/ Summary: To provide efficient and informative responses to customer queries across all business units as part of the General Data Protection Regulation (GDPR) customer re-contracting project.

Major Responsibilities / Accountabilities:

• Responding to and acting as a first point of contact for customer queries via Email, pursuant to the GDPR Playbook and team know-how.
• Facilitating colleagues across the business with GDPR Addendum related concerns.
• Identifying who should be responsible to respond to customer queries in line with the GDPR Decision Tree.
• Liaising with internal colleagues, such as Account Managers, the Privacy office and Business Operations to gather required information to enable a suitable response to the customer.
• Utilising and updating our records via the Service Now system to show each customer engagement.
• Responsible for meeting excellent service expectations whilst fostering customer relationships with respect to GDPR.
• Updating team shared knowledge resources on new or challenging topics.
• Building a good rapport with the General Counsel team for each business unit and the Privacy team.
• Liaising with foreign language lawyers to assist with queries and specific customers.
• Developing a good understanding of each business unit, and their different approaches to the customer re-contracting project.
• Prioritising queries and assisting with the management of the team inbox.
• Developing and maintaining a good understanding of the GDPR.

Mandatory Skills and Experience:

• Excellent writing and communication skills.
• Strong organisational skills.
• Able to work collaboratively as part of a team.
• Capable of prioritising and managing own workload.
• Proficient with Microsoft Office applications.
• Excellent attention to detail.
• Ability to liaise with people across all levels.

Desirable Skills and Experience:

Previous experience of working within a team, with a good understanding of the purpose of GDPR and the importance and consequences of non-compliance.

Education/ Certifications Required:

• Undergraduate Law Degree; or
• Undergraduate Degree in a subject other than Law and Graduate Diploma in Law.