Benefits Officers / Housing Benefits

Job Title: Benefits Officers

Location: Cromer, Norfolk

Salary: £17,681 to £21,074

Job Type: Full time, Permanent and 2 years Fixed Term Contract positions available

Closing date: 9 on Monday 24th September 2018

North Norfolk is an attractive rural District with a dramatic coastline, stunning landscapes, vibrant market and resort towns, yet still within easy reach of Norwich. The area is abundant with opportunities for investment and growth and this role is instrumental in providing the supportive environment in which enterprise can flourish.

Do you have a working knowledge of Housing and Council Tax Support?

Purpose of the Role:

Working within the Housing Benefit and Council Tax Support service this role will be primarily to accurately process applications and changes, in accordance with statutory regulations, local policies, operational procedures and performance. You will also be required to deal with customer enquiries, some difficult, in a polite and efficient manner, ensuring all necessary information is gathered from the customer and other available sources in order to administer claims or resolve customer enquiries.

The ideal Candidate will have:

• Experience of working within a Housing / Council Tax Support team;
• Excellent communication and customer skills;
• Ability to recognise error and irregularity;
• Ability to accurately input information into computer systems;
• Experience of accurately maintaining and interpreting personal and financial information;
• Good numeracy skills;
• Ability to work in a fast paced and demanding environment, working to deadlines;

In return the Council offers:

• Friendly working environment
• Flexible working hours
• Pension scheme

If you believe you meet the above requirements, they look forward to hearing from you. Preference will be given to applicants with previous experience and who meet the requirements of their Person Specification. The rate of pay will be dependent on the applicant's level of knowledge and experience.

Employment is subject to a satisfactory Baseline Personnel Security (BPSS) check, which includes a verification of unspent criminal records.

To apply for the role please click the APPLY button and further information will be sent to your email.

The Council is committed to equality and diversity in employment and encourages applications from all sections of the community.

Candidates with experience of: Benefits Officer, Council Tax Support, Housing Benefits Officer, Council Benefits Officer, Council Tax Support Officer, Partnership Benefits Officer, Revenues & Benefits Officer may also be considered for this role.