Membership and Customer Services Manager BLUM71025

Do you want to see the tangible impact of your work on the world? If so, this could be the organisation for you. Our client is a global professional membership organisation. They are at the heart of a management career in construction.

They are the world's largest and most influential professional body for construction management and leadership. Their members work worldwide in the development, conservation and improvement of the built environment. Perhaps most importantly, they define and promote good practice within their industry to improve the quality of life for everyone.

They have a really exciting new opportunity for an experienced Customer Services Manager. This person will head up a newly formed team. This team will be responsible for providing a first class, personalised service to all their members and customers. 

The team will be the first port of call for all inbound enquiries to the Institute. Dedicated team members will also be responsible for proactive outbound activities, with the aim of growing their membership.  They are not a traditional sales/cold call environment. They develop their business by raising awareness of their excellent product and highlighting the benefits of membership: the product speaks for itself.

You will be responsible for the management and motivation of the team. When fully established, they anticipate there to be 7 team members.

They are looking for the following skills/experience:

• You must be an excellent people manager, who is committed to motivating and inspiring your team. Their company values are Excellence; Customer Centric; Business Minded; Collaborative and People Focused. These underpin everything they do. The right person will embrace and role model these values.
• Demonstrable experience in both inbound and outbound customer service environments. You will be familiar with setting and monitoring key targets and KPIs.
• Extremely well organised, you will be an excellent communicator with the ability to effectively manage the workload of a busy team.
• You will have strong IT skills, experience of managing a budget and the ability to write and analyse reports. You will be competent in Microsoft Office, CRM software and web applications, including e-mail and social media.
• Experience in a membership body or the construction and built environment sector would be an advantage but is not a requirement.

What you might be asking is - why work for them? 

You will have the opportunity to mould and grow a new team, committed to customer service. The right person will relish the chance to build a success story with them.

They can also offer you a really friendly, flexible and welcoming working environment. They’ll show you that they’re committed to your personal wellbeing and to your development within your role.  They offer a fantastic range of benefits – from access to a great pension scheme through to a variety of health and wellbeing schemes; and they’ll make sure that you’re constantly learning throughout your time with them. They even hold a Silver Investors in People Award – which they really hope will show you their commitment to this.

No two days will be the same in this exciting position, so if you thrive in an ever changing environment and love to get your teeth into a real challenge then this could be the role for you!

This is a Blue Octopus Recruitment Ltd vacancy who are operating as an employment agency. Once you have clicked to apply for this vacancy, we will then send you more information on the role including a copy of the application form via email.