Operational Risk, Compliance Monitoring & Training Assistant

Operational Risk, Compliance Monitoring & Training Assistant £18,750-£23,000 (dependent upon qualifications & experience) + Pension + a range of amazing benefits.

Full Time (may consider Part Time applicants min 24 hours per week)

This is an exciting opportunity to join a growing, vibrant and innovative business where you can add real value - ensuring they deliver excellent customer focused service. There is an opportunity to progress to a senior level.

The Group includes a well established financial services company advising on and arranging investment, mortgage and general insurance products for retail clients. They also provide an Employee Benefits Platform to nationally based clients and are a Lloyds' Coverholder issuing a range of health related products to employees.

Reporting to the Group Compliance and Legal Manager the successful candidate will initially provide support in relation to the Group's insurance business. The purpose of the role is to help the team deliver excellence and compliant services to our policyholders throughout their journey. The role involves tracking performance against quality standards, auditing and training. You will be an active participant in embedding a culture of operational risk management through implementing and developing the Group Operational Risk Management framework and demonstrating the benefits to be derived from the culture. A strong academic background will be a significant advantage.

You will be required quickly to:
- Gain a full understanding of all Company compliance procedures and standards and products.
- Operate data management systems to ensure the proper recording and analysis of data.
- Assist in the training, monitoring and provision of feedback to sales staff
- Help manage documents and records & audit processes
- Provide technical support on the Group's products and services
- Assist with complaints handling

The role requires:
- Strong judgement and critical thinking skills;
- The ability to work independently and challenge effectively;
- Strong organizational and time management skills;
- Excellent verbal, written, and interpersonal communication skills;
- The ability to research and read FCA regulatory publication and handbook rules;
- Compilation and analysis of KPI data and extract learning and risk insights;
- Attention to detail;

Requirements-
A good technical knowledge and an understanding of Anti Money Laundering and Data Protection legislation and regulation are preferable but not essential.