Customer Champion (English & French Speaking)

Location
Liphook, Hampshire
Salary
£20,000 - £24,000 (dependent on experience) + Benefits
Posted
07 Sep 2018
Closes
05 Oct 2018
Ref
11600
Contract Type
Permanent
Hours
Full Time

Customer Champion (English & French Speaking) - Fun Supplier to Major Brands
Liphook, Hampshire
£20,000 - £24,000 (dependent on experience) + Benefits

We are a leading industry supplier located in Liphook, Hampshire with customers including Travelodge, Porsche, The Savoy, The Ritz and many other top brand names!
 

Due to growth in the European market we need a additional French speaking Customer Champion, to join our mission and help shape the future of this business. 

The Customer Champion Role:

We are looking for someone to provide obsessive customer support, dealing with enquiries from customers on the telephone and email regarding information, advice and prices on our product range. You will identify the perfect mix of product and service suitable for each individual customer, keeping in touch with existing clients and following up quotations with prospective clients. You will be able to speak fluent French.

You are also responsible for the management of our manufacturing partners to ensure requirements are fully satisfied in accordance with agreed delivery and price schedules, so that our customers' expectations are met. This includes checking all customer supplied material, such as artwork, data and purchase orders.

You would preferably have experience in a Commercial Print and/or Sales environment. The ideal candidate will be highly motivated and confident with a desire to be successful, able to work both off their own initiative and within a team.

The successful candidate will be responsible for:

+ Handling the process from initial enquiry through to delivery
+ Producing quotes and invoices
+ Building strong working relationships with clients and manufacturing partners
+ Upselling services over the phone and developing existing business accounts
+ Dealing with any customer queries in a timely fashion, ensuring a satisfactory resolution
+ General administration duties

You will come to us with:

+ Minimum of 2 years experience
+ Bullet-proof written and verbal communication (fluent in both English and French)
+ Remarkable time management and organisation skills
+ Amazing interpersonal skills
+ Confident personality with excellent commercial awareness and acumen
+ Obsessive customer service ethos
+ Unflappable problem solving skills and bundles of initiative
+ Excellent attention to detail and driven by deadlines
+ Exceptional computer skills with a knowledge of Apple Mac and must be clearly internet savvy
+ Proven relationship-building skills
+ A can-do attitude with endeavour to do more for a growing team! 

You may have worked in the following capacities:
Customer Account Manager, Client Services, Sales Administrator, Sales Coordinator, Customer Care, Bi-Lingual Customer Service.

Interested? Just Apply Below...

Application notice... We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. This processing is conducted lawfully on the basis of our legitimate interests. Please refer to our Data Privacy Policy & Notice on our website for further details.

If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.

Apply for Customer Champion (English & French Speaking)

Already uploaded your CV? Sign in to apply instantly

Apply

Upload from your computer

Or import from cloud storage

Your CV must be a .doc, .pdf, .docx, .rtf, and no bigger than 1MB


Upload from your computer

Or import from cloud storage

Your Supporting Document must be a .doc, .pdf, .docx, .txt, .rtf, and no bigger than 8MB


4000 characters left

Marketing Communication

We'd love to send you information about Jobs and Services from Fish4.co.uk by email.

All emails will contain a link in the footer to enable you to unsubscribe at any time.


When you apply for a job we will send your application to the named recruiter, who may contact you. By applying for a job listed on Fish4.co.uk you agree to our terms and conditions and privacy notice. You should never be required to provide bank account details. If you are, please email us.