Self Storage Assistant Manager

Location
London, England
Salary
Up to £24000 per annum
Posted
07 Sep 2018
Closes
05 Oct 2018
Ref
FORTB-01
Contract Type
Permanent
Hours
Full Time

Job Title: Self Storage Assistant Manager

Location: St Johns' Wood, London NW8

Salary: £ 24,000

Job Type: Full Time, Permanent

The Company has two self-storage centres in central London. With their specially developed facilities in Chelsea and St John's Wood, including top of the range security measures, they aim to offer the best self-storage in London and are looking to grow.

Responsibilities:

  • Maintain a professional and friendly demeanour at all times
  • Greet, qualify and determine needs and wants of prospective customers
  • Present features and benefits of facility and products as they apply to each customer's needs Possess professional telephone and face-to-face sales skills
  • Maintain positive customer service attitude
  • Communicate and enforce company policies and procedures effectively with customers
  • Handle all customer questions and concerns in a professional and courteous manner
  • Ensure that all customer files are complete and paperwork is executed properly
  • Maintain records of all facility activity on a daily, weekly and monthly basis
  • Inventory all office supplies and products and order as needed
  • Know all aspects of computer software
  • Collect and post all rent and monies owed to the facility
  • Make all bank deposits in a timely manner
  • Physically inspect centre and schedule any necessary repairs
  • Keep the site clean and tidy at all times, including picking up and removing rubbish
  • Report abnormal damages and/or maintenance requirements to line manager for approval
  • Make sure all units are ready prior to customer move in
  • Report all liability and property incidents to line manager immediately and document completely
  • Perform additional duties and tasks as assigned by line manager
  • Attend company meetings and functions as directed by line manager

The successful Candidate will have/be:

  • A good driving record and demonstrate a responsible and courteous road manner and be aged more than 21 years for insurance purposes
  • Enthusiastic and self-motivated
  • Excellent communication skills and telephone manner
  • Numerate and literate, and with good computer skills
  • Able to perform as outlined in the job description
  • Properly trained
  • Effective in the 5 basic steps of selling

 

  • Meeting and Greeting
  • Qualifying the Customers' Needs
  • Demonstrating the Product
  • Closing the Sale
  • Following-up and Following-on Procedures



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  • Organised and use time effectively
  • Willing to go above and beyond normal duties if needed
  • Willing to accept and adapt to change
  • Professional and confident
  • Able to set an example for others to follow
  • Look for new ideas to implement to improve the facility
  • Be able to communicate and enforce Company rules with regard to picking up customer goods

Please click on the APPLY button to send your CV and Cover Letter for this role.

Candidates with experience of: Storage Centre Assistant, Storage Customer Service, Customer Service, Customer Adviser, Storage Administrator and Facilities Management may also be considered for this role.

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