Customer Service Advisor

Customer Service Advisor
Stansted House, Rowlands Castle
 
Are you a personable Customer Service Advisor seeking your next challenge? Want to increase your skill-set and gain expertise in travel insurance with a successful business? If so, read on. 
 
About Us
 
Established in 1990, PJ Hayman is a well-respected travel insurance and schemes intermediary. We work closely with insurance underwriters and service providers to ensure that our clients get a high-quality product that’s tailored to suit their needs.
 
Now, they are looking for a Customer Service Advisor to join their team and help maintain their reputation for outstanding levels of service.
 
The Benefits
 
- Salary of up to £20,000 DOE
- Pension
- Private medical scheme
- Sick pay
- 21 days’ holiday
- Offices based in a stunning stately home with beautiful grounds
 
You’ll become a key member of a dedicated team who are passionate about travel and helping their customers to get one step closer to their next holiday getaway.
 
Within a welcoming and supportive environment, you’ll receive excellent training to increase your knowledge of our services and ensure that you succeed in your role.
 
The Role
 
As a Customer Service Advisor, you’ll respond to a range of queries from customers looking to purchase travel insurance.
 
In this varied role, you will look to implement best practice and deliver the highest levels of customer service in-line with the FCA’s ‘Treating Customers Fairly’ guidelines.    
 
Additionally, you will:
 
- Respond to telephone and email queries
- Go through quotes with customers
- Ensure that medical conditions are correctly assessed
- Make sure that any issues are quickly resolved
- Build strong relationships with other internal departments
 
About You
 
To join us as a Customer Service Advisor, you’ll need:
 
- Customer service experience
- Proficiency in MS Office
- Great communication skills
- To be enthusiastic, friendly and approachable
- The ability to work well under pressure
 
Experience within a travel insurance, personal lines, medical screening or helpline environment would be beneficial, but this isn’t essential.
 
We’re eager to hear from you if you’ve worked as a Customer Service Executive, Customer Service Advisor, Customer Service Rep, Customer Care Agent, Contact Centre Agent or Customer Care Rep.
 
Those who have worked as a Travel Insurance Advisor, Customer Services Representative, Customer Care Advisor, Client Services Executive or Client Services Advisor are also encouraged to apply.
 
This is a full time role, working shift patterns between 8am – 6pm, Monday – Friday.
 
Webrecruit and PJ Hayman are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.
 
So, if you’re a passionate and dedicated Customer Service Advisor, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.