Customer Service Advisor

Customer Service Advisor based in Central Hertford offering a starting salary of £17,000 + Benefits + Training

What we offer:

• Starting salary of £17,000
• Full training
• Opportunities for promotion
• Friendly team with offices based in the centre of Hertford
• Within easy walking distance of train stations and bus routes
• No cold calling and minimal complaint handling

The role of Customer Service Advisor:

• Answering calls in an efficient and friendly manner
• Checking availability in the chosen restaurant
• Accurately booking tables, meeting customer and restaurant requirements
• Proposing solutions where chosen requirements are not available
• Sending email booking confirmations
• There are no outbound sales calls and minimal handling of customer complaints

The ideal Customer Service Advisor:

• You will need a proactive nature, a strong work ethic and good literacy skills
• While full training will be provided, some experience in dealing with people is desirable
• A professional telephone manner
• Flexibility to work a variety of planned shift patterns 

Working hours:

• Our offices are open between 9am and 9pm, 7 days a week
• Full time, working a 40 hour week on a rota basis between these times
• Rotas are published well in advance so you can plan your free time
• You will need to be available to work some mornings, evenings and weekends

About us:

We are an established one of a kind company based in central Hertford.  We manage the table bookings for some of the UK's top restaurants.  With a team in excess of 60 and 5 years’ experience under our belt, we are a highly regarded provider of outsourced services within the sector of fine dining.

Our friendly team are trained to offer excellent customer service, helping our clients to keep their restaurants full.