Call Centre Agent

Recruiter
Answer-4u
Location
Nottingham, Nottinghamshire
Salary
£7.50-£8.25ph - plus unsociable hours premium
Posted
07 Sep 2018
Closes
05 Oct 2018
Contract Type
Permanent
  • Full-time, on a 4 week shift pattern that will include one weekend day twice a month.
  • Part-Time Evening and Weekends

 

Salary: £7.50ph-£8.25ph

28 days holiday per annum (incl. bank holidays)

Pension scheme

About us

Answer-4u is the UK’s leading Telephone Answering Service based in our very own 24/7 UK Call Centre located in Nottingham City Centre.

Through commitment to our staff, investment in technology and pride in our partner relationships, we aim to deliver outstanding service and create unsurpassed value. We tailor our services to our clients’ evolving needs.

A combination of cutting-edge technology, highly-motivated agents and a passion for delivery has brought us a client list that runs from multinational brands to regional businesses.

About the role

This is an inbound customer service role based in our Call Centre in the heart of Nottingham’s city centre.

We pride ourselves on providing excellent customer service on behalf of over 2000 clients, who utilise the following services we provide:

• Virtual reception

• Diary management

• Call out coordination

• Customer helpline

• Media response

• Order taking

• Disaster recovery

• Brochure request and fulfilment.

This is a purely customer service role and not a sales / cold calling position.

Your main responsibilities will include:

• Handling a variety of inbound telephone calls on behalf of our clients;

• Providing a professional, friendly and efficient service;

• Relaying information to our clients in a clear, concise and accurate format;• Delivering excellent service in every customer interaction.

About you

We are looking for keen and reliable individuals who display a passion for customer service, have the ability to multi task, demonstrate good keyboard skills and enjoy working in a busy and fast paced environment.

Someone who thrives on working as part of a team but is also more than capable of working on their own initiative.

Demonstrating excellent written and verbal communication skills and an ability to work to tight deadlines. Previous experience in a customer service or Call Centre environment is beneficial but not essential as full training, support and on the job coaching will be provided.

Vacancies

We are currently recruiting for a number of full-time positions at 37.5 hours per week.

STRICTLY NO AGENCIES