Call Centre Agent
- Full-time, on a 4 week shift pattern that will include one weekend day twice a month.
- Part-Time Evening and Weekends
28 days holiday per annum (incl. bank holidays)
Answer-4u is the UK’s leading Telephone Answering Service based in our very own 24/7 UK Call Centre located in Nottingham City Centre.
Through commitment to our staff, investment in technology and pride in our partner relationships, we aim to deliver outstanding service and create unsurpassed value. We tailor our services to our clients’ evolving needs.
A combination of cutting-edge technology, highly-motivated agents and a passion for delivery has brought us a client list that runs from multinational brands to regional businesses.
About the role
This is an inbound customer service role based in our Call Centre in the heart of Nottingham’s city centre.
We pride ourselves on providing excellent customer service on behalf of over 2000 clients, who utilise the following services we provide:
• Virtual reception
• Diary management
• Call out coordination
• Customer helpline
• Media response
• Order taking
• Disaster recovery
• Brochure request and fulfilment.
This is a purely customer service role and not a sales / cold calling position.
Your main responsibilities will include:
• Handling a variety of inbound telephone calls on behalf of our clients;
• Providing a professional, friendly and efficient service;
• Relaying information to our clients in a clear, concise and accurate format;• Delivering excellent service in every customer interaction.
We are looking for keen and reliable individuals who display a passion for customer service, have the ability to multi task, demonstrate good keyboard skills and enjoy working in a busy and fast paced environment.
Someone who thrives on working as part of a team but is also more than capable of working on their own initiative.
Demonstrating excellent written and verbal communication skills and an ability to work to tight deadlines. Previous experience in a customer service or Call Centre environment is beneficial but not essential as full training, support and on the job coaching will be provided.
We are currently recruiting for a number of full-time positions at 37.5 hours per week.
STRICTLY NO AGENCIES
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