Performance and Service Improvement Advisor / Lean Processes / Project Management

Walsall, West Midlands
Salary: £34,000
07 Sep 2018
16 Sep 2018
Contract Type
Full Time

Performance and Service Improvement Advisor / Lean Processes / Project Management
Salary: £34,000
Based: Walsall

Contract: Permanent - 37 hours per week

Interview/Assessment Date: Thursday 27 September
Closing Date: Sunday 16 September

Deliver a strong business, fit for today and prepared for tomorrow’ is one of our five strategic aims and the one that sets out our commitment to continually improving our performance and services…

If service improvement and delivery is something that you are passionate about we have a vacancy for a Performance and Service Improvement Advisor within our Business Insight and Performance team.

You will work closely with our colleagues to ensure they continually strive to improve services and performance. Therefore, the ability to think creatively is crucial; you will be redesigning services to ensure a more efficient and customer focussed approach. This is a busy role, so you will need to resilient and flexible in your approach, with the ability to manage conflicting and changing priorities.

You will need to have a strong understanding of performance data and improvement techniques and understand systems and lean perspective processes and approaches. Effective stakeholder management is also a key part of the role, therefore it is essential that you are decisive, have excellent problem solving skills and the ability to challenge at all levels. It goes without saying you will be an excellent communicator.

You will have proven experience in a similar role, with excellent knowledge of Microsoft Office systems and an understanding of both process mapping and project management techniques.

If this sounds like the role for you we would love to hear from you. In return you will receive a competitive salary and a great benefits package, including a fantastic working environment, 27 days annual leave, a defined benefit pension scheme, health cash plan and childcare vouchers.

whg is committed to safer recruitment and to the protection and safeguarding of children, young people and vulnerable adults and will conduct appropriate background checks where necessary.