Leasehold Officer / Income Management / Housing Management / Rent / Leasehold / Landlord

Leasehold Officer / Income Management / Housing Management / Rent / Leasehold / Landlord / Social Housing / Income Support
London, Mile End
Full Time - Permanent 35 hours per week
£33,000 per annum

Gateway Housing Association is an ambitious housing association with 3,000 homes in the heart of London’s East End. We provide social rented homes, shared ownership and sheltered housing.  We develop new homes too and are part way through an exciting programme to deliver another 500 homes by 2020. We also run our own in-house maintenance service, Gateway Homeworks.

We are currently recruiting for a Leasehold Officer who will deliver a first class service to leaseholders and shared owners, ensuring service and other changes and correctly managed enquiries are dealt with swiftly.

You will monitor receipt of service charge and liaise with the Income Officer and ensure that appropriate action is taken to pursue outstanding debts in accordance with Lease agreement and Gateway Housing policy and procedure, refer cases to lenders and monitor progress in a timely manner and develop and provide a one-stop shop approach to dealing with service enquiries.

It is essential you have comprehensive knowledge of this area of work and have previous experience with working on service charge calculations, apportionments, collection and refunds.

We are proud of our diversity and encourage people to be themselves at work. We are based right opposite Mile End Tube Station with access to the District, Central, Circle and Hammersmith and City.

We are looking for candidates who:

-Has a positive ‘can do’ attitude
-Is efficient and self-motivated
-Has previous experience in housing management rented and leasehold
-Has previous experience of working for a social Housing Landlord
-Has previous experience of working in a financial environment
-Has knowledge of major works income accounts

Benefits Package:

-Annual Leave: starting at 25 days, plus Bank Holidays
-Subsidised Gym Membership
-Book clubs, table tennis, quiz nights, staff parties
-Simply Health – help towards the costs of dentist, optician and private medical  appointments
-Employee Assistance Programme – including free legal, financial and counselling advice
-Pension – up to 7% employer contribution

Closing date: Friday 21st September 2018.