Customer Liaison Manager - Leicestershire

Leicestershire, England
Up to £32000.00 per annum + Car & Package
06 Sep 2018
04 Oct 2018
Resolute Recruit
Contract Type
Full Time

Customer Liaison Manager - Leicestershire
Excellent opportunity for a Customer facing individual to transfer knowledge of the housing sector in to working for a National developer.

£32,000 basic + Car or Allowance + Package
Leicestershire - Covering new build development around the County

Role Description
Following an increase in live projects my client is looking at developing and growing the current Customer Service team. Focusing on the period from when the sale is made to the first 30 days of the customer moving in to their new property.

You will be required to deal with every part of the Customer Service process dealing with a hands on approach for each new house owner. Going out to the development to speak with the site team, getting a timeline for the house sale through to the customer moving in date.

Once moved in then having a set deadlines every 7, 14, 21, 30 days to make sure the customer is happy, defects are reported and corrected. Then handed over to the internal customer team to handle any calls over the phone or for major problems you will then pick these up and get involved again.

On larger issues you will need to liaise with the site team, communicating the faults and time periods for correcting between the site and customer. As the sites are based across the Midlands region with you covering the Leicestershire region with you need to be able travel across the region to each development as required.

Required Experience
You need to come from a Customer Service background and have worked in the Housing sector at some point. Understanding what happens on a site and understanding the Site / build process and able to communicate across all levels from Customer to Site and internal management.

Qualifications are not important as proven Customer services experience with housing knowledge is more important.

You must be living and eligible to work in the UK to apply for this position.

If you are interested in applying for this role, please contact Phil Crew on 01332 34 55 66 and forward your CV

All correspondence will be dealt with in the strictest of confidence.