Brook Street

Customer Telephone Executive

Brook Street
Winchester, Hampshire, England
£16000 - £18000 per annum
05 Sep 2018
03 Oct 2018
Contract Type
Full Time

Customer Telephone Executive
£16,000 - £18,000 (Performance Related Bonus = £2,000)

Brook Street are proud to be working with a well established and growing Insurance Company based in Winchester. Our Client is currently recruiting for a Customer Telephone Executive to join their existing highly skilled and successful team.
As a Telephone Executive, you'll be working at the heart of an expanding local business with exciting growth plans. You will proactively maximise sales, by both cross-selling products to existing clients and generating new business.
To be successful, you will be self motivated, driven and ready promote the organisation at every turn to achieve Agency goals as well as individual targets.
This role would suit a confident sales professional (ideally with telesales or financial service experience), with the ability to translate potential into revenue and relish the challenge to drive growth of a truly customer focused business.

Skills and Responsibilities
1. Excellent customer care and communication skills - over the 'phone, in writing/ email and in person at all levels of customer.
2. Competently numerate.
3. IT literacy. Competently use Word, Excel, Email, Browsers and learn our bespoke customer policy system (similar to a browser).
4. Work productively whilst maintaining high standards of work.
5. Work under pressure and multi-task
6. Self motivated and driven to achieve targets.
7. Confident and credible communicating with customers.
8. Demonstrate high standards and attention to detail.
9. Follow regulatory processes to required standards.
10. Work collaboratively with Contacts.
11. Life Introduction: Identify protection, pension or investment needs and introduce customers to our Financial Planning Service / in house Financial Advisor.

Work Hours:
Due to the nature of the role the successful candidate will need to be flexible and be able to work 40 hours per week, which will be comprised of 8 hour shifts between 8:45am - 5:15pm, Monday to Friday.

In return for your hard work our client offers a competitive Salary of £16,000 per year with a performance related bonus. In addition you will receive 20+ days holiday, plus Free Parking.

Let's get started!
This role is available for a start as soon as possible. This will involve a face to face interview if successful.

If you are interested in the role and looking for work it would speed up your application process if you completed an online registration with Brook Street as soon as possible via the following link: /account/registration. This registration will need to be completed to progress your application for this role or any future roles you apply for.
For more information please contact Billy at Brook Street team on 02380 224139 or apply to send your CV.