Neighbourhood Manager (Housing Association)
- Recruiter
- Anonymous
- Location
- Sheffield
- Salary
- Competitive
- Posted
- 04 Sep 2018
- Closes
- 25 Sep 2018
- Sectors
- Health, Nursing & Social Care, Housing
- Contract Type
- Permanent
- Hours
- Full Time
Neighbourhood Manager (Housing Association)
We own over 5600 social housing and 1000 student properties across the East Midlands and Yorkshire and take our roles in our customer's lives really seriously, putting the customer first in everything we do. We have a wide variety of customers and have ambitious targets to deliver the best service we can in an ever changing landscape.
Position: Neighbourhood Manager (West)
Location: Sheffield
Job Type: Part Time, Permanent
Hours: 18.5 hours per week, between 7am and 7pm Monday to Friday. Most people are here from 8:30am to 5pm (4:30pm on a Friday), flexible
Salary: GBP17,255 per annum
Benefits: At least 25 days pro-rata annual leave every year, with bank holidays on top of this. An employer matched pension contribution of up to 8%. The opportunity to undertake additional company sponsored professional training. We like to get face to face with customers and suppliers, so a full driving licence is essential. We like to be smart so you'll need to wearoffice smart clothing and don't forget your ID badge!
Closing date: 16th September 2018
About the role:
Your role as Neighbourhood Manager is all about leading our core operational services. It's challenging and also extremely rewarding.
Responsibilities:
- Managing and developing the Neighbourhoods' team, being accountable for the delivery of tenancy and estates services across operational areas
- Managing and improving team performance - Conducting team meetings, coaching sessions (121s) and carrying out development reviews
- Managing specific contracts such as Grounds Maintenance
- Ensuring that safeguarding and support concerns are identified and taken forward Managing the allocations and lettings process to minimise rent loss
- Over-seeing rent arrears performance
- Ensuring that our gas safety protocol is followed
- Handling and resolving customer complaints
- Preparing case papers and attending court in possession actions for tenancy breaches
- Ensuring that actions resulting from Fire Risk Assessments that are assigned to Neighbourhoods staff are completed within required timescales
- Ensuring that estate / environmental areas requiring improvement are identified across all locations for potential inclusion in investment plans
- Working closely with other departments including Income Management, Safer Communities (ASB) and Asset Management
About you:
- Managerial skills and proven experience in the housing field
- Well-developed knowledge of housing management practice and legislation
- The ability to successfully manage, motivate and develop effective teams with a performance focus
- Experience in managing budgets; budget setting, forecasting, monitoring expenditure and ensuring value for money
- Ability to communicate with various stakeholders, internal and external
- Excellent IT skills and knowledge of housing management systems
- Well-developed communication, negotiation and persuasion skills (oral and written), including ability to write reports on complex topics
- Ability to prioritise conflicting demands
- Hold or working towards a Chartered Institute of Housing Professional Qualification or equivalent is desirable
- Experience in contract management is desirable
You may have experience of the following: Neighbourhood Manager, Social Worker, Social Housing, Housing Manager, Neighbourhood Services Manager, Customer Services Manager, Housing Association, Charity, Not for Profit, NFP, Third Sector etc
This vacancy is being advertised by EasyWeb Recruitment, the UK's leading Online Recruitment Agency. The services advertised by EasyWeb Recruitment are those of an employment agency. No terminology in this advert is intended to discriminate on the grounds of gender, race, disability, age, sexual orientation, religion, or belief, and we confirm that we will gladly accept all applications
We own over 5600 social housing and 1000 student properties across the East Midlands and Yorkshire and take our roles in our customer's lives really seriously, putting the customer first in everything we do. We have a wide variety of customers and have ambitious targets to deliver the best service we can in an ever changing landscape.
Position: Neighbourhood Manager (West)
Location: Sheffield
Job Type: Part Time, Permanent
Hours: 18.5 hours per week, between 7am and 7pm Monday to Friday. Most people are here from 8:30am to 5pm (4:30pm on a Friday), flexible
Salary: GBP17,255 per annum
Benefits: At least 25 days pro-rata annual leave every year, with bank holidays on top of this. An employer matched pension contribution of up to 8%. The opportunity to undertake additional company sponsored professional training. We like to get face to face with customers and suppliers, so a full driving licence is essential. We like to be smart so you'll need to wearoffice smart clothing and don't forget your ID badge!
Closing date: 16th September 2018
About the role:
Your role as Neighbourhood Manager is all about leading our core operational services. It's challenging and also extremely rewarding.
Responsibilities:
- Managing and developing the Neighbourhoods' team, being accountable for the delivery of tenancy and estates services across operational areas
- Managing and improving team performance - Conducting team meetings, coaching sessions (121s) and carrying out development reviews
- Managing specific contracts such as Grounds Maintenance
- Ensuring that safeguarding and support concerns are identified and taken forward Managing the allocations and lettings process to minimise rent loss
- Over-seeing rent arrears performance
- Ensuring that our gas safety protocol is followed
- Handling and resolving customer complaints
- Preparing case papers and attending court in possession actions for tenancy breaches
- Ensuring that actions resulting from Fire Risk Assessments that are assigned to Neighbourhoods staff are completed within required timescales
- Ensuring that estate / environmental areas requiring improvement are identified across all locations for potential inclusion in investment plans
- Working closely with other departments including Income Management, Safer Communities (ASB) and Asset Management
About you:
- Managerial skills and proven experience in the housing field
- Well-developed knowledge of housing management practice and legislation
- The ability to successfully manage, motivate and develop effective teams with a performance focus
- Experience in managing budgets; budget setting, forecasting, monitoring expenditure and ensuring value for money
- Ability to communicate with various stakeholders, internal and external
- Excellent IT skills and knowledge of housing management systems
- Well-developed communication, negotiation and persuasion skills (oral and written), including ability to write reports on complex topics
- Ability to prioritise conflicting demands
- Hold or working towards a Chartered Institute of Housing Professional Qualification or equivalent is desirable
- Experience in contract management is desirable
You may have experience of the following: Neighbourhood Manager, Social Worker, Social Housing, Housing Manager, Neighbourhood Services Manager, Customer Services Manager, Housing Association, Charity, Not for Profit, NFP, Third Sector etc
This vacancy is being advertised by EasyWeb Recruitment, the UK's leading Online Recruitment Agency. The services advertised by EasyWeb Recruitment are those of an employment agency. No terminology in this advert is intended to discriminate on the grounds of gender, race, disability, age, sexual orientation, religion, or belief, and we confirm that we will gladly accept all applications