Homeownership Administrator

Worle, Weston-Super-Mare
£18.390 rising to £20,100
04 Sep 2018
18 Sep 2018
BS24 7JP
Contract Type
Full Time

Homeownership Administrator


£18.390 rising to £20,100

Temporary, 18 Months 31-Mar-2020

Full Time, 37.5 hours per week


Now is an exciting time to join Liverty, the largest housing association in the South West.

We are a leading developer of affordable and social housing in the South West. From the shores of Cornwall to the Gloucestershire hills, we have a vision to build real social change in our region, one front door at a time.

Our Homeownership Team works with our shared owners, leaseholders and freeholders who we provide services to, as well as our market rented tenants and commercial leaseholders. There’s loads of variety as we deal with everything from estate management to handling re-lets of rented units to dealing with neighbour issues to dealing with legal leasehold queries.  There’s also involvement in the sales process when our homeowners choose to more on. We enjoy working with internal colleagues on different teams as well as with external organisations to make sure we provide a good service to our residents.

We’re looking for someone who’s up for a challenge and who thrives in a busy environment.  This is more than a traditional administration role. You’ll be expected to support the team in all areas of their work, handle calls and emails from customers, respond to queries or requests for information, and resolve less complex issues about their home or estate.  You’ll need to have experience of dealing directly with customers and be confident using IT systems. You’ll play a key role in making sure our rented properties are let as quickly as possible as well as processing legal documents when homeowners sell their homes.

You’ll need to be able to manage your own work and you’ll be expected to identify how best to use your time in a team where priorities and workload are ever changing.  We’re looking for someone who can work well with the team and who can work proactively to support team members who may be based in other offices.