Customer Services Team Leader

Broughton-In-Furness, Cumbria
£20,000 - £24,000 with generous benefits 
03 Sep 2018
01 Oct 2018
Contract Type
Full Time

Customer Services Team Leader 
Millom, Cumbria
£20,000 - £24,000 with generous benefits 

Our client’s customers are their priority. Their Customer Services Team in Millom use their incredible knowledge of their 1,000+ products to make sure all customers (schools, students or retailers like Amazon) have confidence and faith in the books they buy. 

The team can handle over 4,000 orders, 2,000 calls and 500 customer emails each week. Our client is growing fast and need to expand the team to ensure they always provide the exceptional service their customers expect from this trusted brand — next day delivery, no quibble returns and an enquiry response within 24 hours. There’s no cold calling or hard-sell.

To be a part of this knowledgeable and friendly team you’ll need to be great on the phone, eager to learn and obsessive about getting things right first time. 

Experienced in managing people, you’ll: 

- Lead a team of 8 – 10 advisers 
- Act as an escalation point 
- Deliver against agreed Key Performance Indicators (KPIs) 
- Manage performance through our appraisal and feedback system 

If you believe you could champion our client’s excellent customer service and work to their very high standards, please get in touch. Lots of in house training will be provided.

Interested? Select the button shown and include your CV and a covering letter highlighting your experience and stating why you’re the right person for the job. Remember to include current salary and benefits with your application. 

This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency. 

Additional Keywords: Customer Services Team Leader, Customer Service Manager, Customer Service Supervisor, Customer Service Team Leader, Customer Care Team Leader, Customer Care Supervisor, Senior Customer Services Adviser, Customer Services, Call Centre Team Leader, Call Centre Supervisor.