Senior Administrator – Membership Care

Edinburgh, City of Edinburgh
£22,400 per annum
03 Sep 2018
28 Sep 2018
Contract Type
Full Time

Senior Administrator – Membership Care

Leith, Edinburgh

£22,400 per annum

For over 50 years, our client has worked with its members, partners and supporters in pursuit of its vision of healthy, resilient ecosystems across Scotland’s land and seas. They are proud to have the support of more than 40,000 members, 1,000 volunteers and 20 local (volunteer led) groups.

Due to an internal promotion, an exciting opportunity has arisen for a Senior Administrator to join their busy Membership Care Department. As the new Senior Administrator, you’ll play a key role in ensuring we provide a high level of supporter care. This will be achieved through first class communications (written and verbal), efficient workflow planning and processes and secure handling of financial and personal data.

You’ll supervise, lead and motivate the Membership Care Team (currently consisting 2 employees and a range of volunteers) in order to manage, maintain and develop the Trust’s Membership and Fundraising records to ensure supporter satisfaction and loyalty.

Our client is looking for a positive and proactive Administrator with previous line management experience who shares a commitment to improving processes and providing an excellent service at all times. Numerate and IT literate, if you are the ideal candidate, you’ll also be able to demonstrate good working knowledge of Raiser’s Edge or a similar customer relations database package.

You should have 3 Higher level equivalent qualifications in relevant subjects or have a minimum of 2 years relevant work experience. Ideally, you will also have some knowledge of legislation relating to Data Protection, HM Revenue & Customs and Charities Law in relation to the operation of databases and associated procedures.

Given the nature of the role, and access to sensitive data, the Trust will require permission to run a credit record check prior to appointment.