Engagement Workers - Substance Misuse Charity

Exeter, Devon
£18,500 to £23,000 per annum depending on experience
03 Sep 2018
17 Sep 2018
Contract Type
Full Time

EDP is a high performing social enterprise, providing substance misuse support services across Devon and Dorset Communities, community initiatives, development programmes and substance misuse services in the prisons across Devon and Dorset (in partnership with Care UK). In Devon our community service (Together) is delivered in partnership with Devon Partnership Trust (DPT) and Devon Doctors providing the clinical element. Our mission is: To open doors for people affected by substance misuse so they can improve their lives and those of their families and communities.

The type of service that our EDP teams carry out is highly valued by service users and our community and prison stakeholders. As part of our team, you can make a difference to people’s health and wellbeing, perspectives on their long term potential, and ultimately their lives.  EDP can offer you a real opportunity for new, challenging and highly rewarding experiences. In return for your commitment and enthusiasm, we offer a comprehensive training & development programme, a generous leave package, child care vouchers, pension scheme, and a positive, friendly working environment.                        

We currently have the following vacancy within our Together Community Service in Devon:

Engagement Worker x2
Base: Osprey House, Exeter  
35hrs a week
Salary: £18,500 to £23,000 per annum depending on experience

Contract: Permanent  

An exciting opportunity has arisen to join our newly established clinical assessment centre as an Engagement Worker. The clinical assessment centre has been designed to improve access for individuals wishing to gain support to make changes to their substance misuse. We understand how difficult it can be for individuals to take the first step and seek support and we recognise the need to make access into treatment quick, easy and a positive experience for people once they build up the courage to do this. Working as an Engagement worker within the CAS team is a new and forward thinking role, where you have the opportunity to help shape an individual’s view of what treatment can be like and to ensure that following receipt of an effective, meaningful and positive initial experience, that individuals want to continue to engage with our service and receive the support we are able to offer.

As an Engagement Worker within our CAS team, you will provide digital support (inc phone, skype, facetime, text) for members of the public and will be responsible for not only improving service user experience on entry into treatment, maximising engagement into service but providing initial assessment, advice, support and triage supporting Recovery Navigators in developing a tailored package of care. You will work as part of a multi-disciplinary team and in partnership with the Devon together alliance to improve access and support for our service users who would benefit from engaging with these agencies.

The Together integrated service opened its doors on April 1st, 2018 and so you will be joining us at a very exciting time. Integration means that our service welcomes people at any stage in their recovery journey, starting with the open end of harm reduction, being our needle and syringe programmes, using opportunistic advice and information skills, through to brief interventions, extended interventions and structured treatment. Our team of clinicians (Nurses, non-medical prescribers and Specialist substance misuse Doctors) ensure we have a high quality community detoxification offer as well as opioid substitution therapy. As service users progress they will move into the ‘aftercare’ and then post treatment element of recovery. Together is currently reviewing its programme delivery options, including Smart UK groups, Smart friends and family, a range of structured / unstructured interventions and assertive linkage to 12 step recovery mutual aid groups.

Day to day our service users will access a range of interventions, including: key-working, strengths based assessment, recovery planning, structured group and 1:1 work. Clients will work jointly with their key-worker and prescribing nurse in order to ensure receipt of the safest person centred treatment experience. As an Engagement Worker, you will support your colleagues within service by generating enthusiasm and motivation at point of referral, encouraging individuals to engage in the recovery programmes we offer in Devon as well as become involved in the communities they live in so that they connect with others and feel purposeful in everyday living.  This may sound like a tall order but we believe in the Together model and in the team in Devon that have been driving our vision forward. The Together philosophy is embedded with the asset based community development approach, which is a way of working with others that has great resonance with EDP Values.

It is advantageous if you have previous experience of working in this or a similar field, either in the community or a similar environment. You will be required to provide information, advice and an efficient triage assessment by telephone, Skype / facetime or online. We will support you in developing your knowledge to ensure you are able to deliver harm reduction and brief interventions remotely for service users, whilst facilitating a trauma sensitive, warm and non-judgmental approach in your delivery.

In addition, you must be able to demonstrate excellent communication, organisation and time management skills and be confident in managing your own priorities in order to manage a workload with competing demands. You will work to support the effective transition of service users from the CAS team to community treatment services, leaving service users clear on the next steps and motivated to make change. You will have at least five GCSE’s (or equivalent) and either hold or be willing to undertake a Vocational Level 3 qualification in Health and Social Care. A further qualification in a relevant area such as Nursing, Health and Social Care, Community Development, Psychology related, whilst not essential, would be an advantage.

Just as importantly, you will have a genuine interest in the understanding of substance misuse problems and a positive recovery focused attitude.  You will be keen to develop professionally through our training programme and will demonstrate a high level of integrity and enthusiasm for working within the un-structured direct access ‘front door’ of our service as well as the structured group programmes that we run on a continuous cycle.

Closing date for applications is noon on Monday 17th September 2018
Interview date: Monday 24th September 2018

If you have not heard from us within 3 weeks of the closing date please assume you have not been successful.

Please ensure that you quote reference number 56.18 on your application.


If you would like to find out more about this position, please click the Apply button to be directed to the EDP website where you can download the information pack and application form. 

EDP is committed to safeguarding and promoting the welfare of vulnerable adults and expects all employees and volunteers to share this commitment.

Candidates are subject to additional checks including DBS (to the appropriate level) and prison vetting – details will be specified as part of the vacancy details. Outcomes of these additional checks will be considered before any offer/appointment is confirmed.

No agencies please.