Senior Account Manager - Medical Education
- Recruiter
- Charalle Recruitment Limited
- Location
- Tunbridge Wells
- Salary
- 40000.00 GBP Annual
- Posted
- 01 Sep 2018
- Closes
- 29 Sep 2018
- Sectors
- Education & Teaching, Teaching Assistant
- Contract Type
- Permanent
- Hours
- Full Time
A Senior Account Manager is required to drive the development of the business by leading the delivery of an efficient, innovative, effective, and profitable service on client accounts and projects.
Key areas of responsibility
- Assist in finalising programme activity and budget with client
- Maintain an overview of programme tactics
- Keep abreast of external issues/events/changes in the external environment, and regularly review their impact upon programmes and client objectives
- Ensure team understanding of client corporate values and personality profiles of individual clients
- Liaise appropriately with all relevant departments, providing information as required
- Attend client meetings/conferences as required
- Provide regular status reports to client about ongoing projects
- Ensure knowledge of client personnel and client's business environment
- Drive internal brainstorming for account expansion and account development planning
- Prepare pitches and proposals for additional business opportunities with existing clients
- Up-selling, cross-selling and renewals
- Lead and motivate supervised staff to fulfil their potential
- For direct reports - Conduct appraisals, monitor appraisal objectives, recommending training where required
Desired skills and experiences
- Excellent attention to detail and ability to be the hands-on leader of multiple accounts/projects to deliver profitably
- Strong project management and organisational skills, combined with thorough understanding of the commercial drivers of the business
- Excellent interpersonal and communication skills, ability to work in a high-pressure environment
- At least 3 years' experience working in a medical education agency
- Build long-lasting and trusted relationships with customers
- Review and monitor competition to identify new opportunities
- Evidence of delivery of revenue targets, growing existing business and ensuring annual renewal of contracts
- Strong influencing and negotiating skills
- Organised, disciplined, confident and decisive
- Determined and committed to success
- Openness to travel within Europe and USA
Professional experience
- More than 3 years of multidisciplinary experience from a relevant industry sector
- International experience, for example, collaborations with non-UK partners (commercial and academic)
- Knowledge of medical communications, digital publishing / media, and pharmaceutical medical / marketing
- Track record in managing client relationship and achieving organic growth
- Extensive experience with management of clients