Customer Service Administrator
YOU MUST HAVE NO CCJ'S AND MATHS AND ENGLISH GRADE A-C
Admin Team - Advisor
Responsible for all administrative work to be delivered by the Customer Services Department. This is a varied and interesting role. Reporting to the Technical Team Leader.
What you'll do
" Respond to all written queries by telephone and in writing.
" Responsible queues (currently held within the call centre team).
" Follow company policy adhering to service levels and current legislation at all times.
" Liaise with other areas of the business, customers and dealers to ensure customer queries are satisfactorily resolved.
" Delivery of post to other areas of the business, customers and dealers to ensure customer queries are satisfactorily resolved.
" Outgoing/Incoming fax communication
" Understand issues from the customer's perspective, by asking pertinent questions to drive further understanding.
" Keep customer informed by proactively calling to explain the resolution and timescales.
" Call Centre overflow cover
What you'll need
" A sound knowledge of Rumba process and procedure
" A sound knowledge in queue and post procedures
" Own initiative to resolve customer queries
" Ability to work under pressure and to tight deadlines
" Excellent attention to detail
" Strong written communication skills
" Strong telephone and call handling skills
" Good interpersonal skills
£16,000 per annum
The opening hours of the Customer Services Department are between 8am and 7pm across 4 different shifts as follows:
Week 1 - 8am to 2:30pm (30 min break)
Week 2 - 12:30pm to 7pm (30 min break) + Sat 9am to 2pm (no break)
Week 3 - 9am to 5pm (1 hours break)
Week 4 - 9am to 6pm (1 hour break)
Average weekly hours over a 4 week period equate to 35
You will be required to work 2 bank holidays during the year and receive overtime pay at the appropriate rate to compensate you