Duty Engineering Officer
Duty Engineering Officer
Ofcom’s Spectrum Assurance Team is part of Spectrum Technology Engineering & Enforcement (STE&E). Their aim is to keep the radio spectrum free from interference.
Purpose of the Role
The Spectrum Assurance Team is seeking to appoint one Duty Engineering Officer to work as part of a 12-person team working in pairs within a 24-hour shift working pattern. You will act as the point of contact for the reporting and elimination of interference on a national and international basis. In addition, be first point of contact responsible for Case Management for Safety of Life, Critical Services, domestic and commercial reports of other potential Interference.
Requirements of the Role
As part of a two-person shift, you will be required to act as the point of contact for the reporting of interference, on a national and international basis. You will also have (as part of the two-person team) responsibility for the whole station out of normal hours and weekends.
- To provide 24-hour cover for interference to safety-of-life services. In response to customer reports seek clearance of confirmed harmful interference to authorised radio users in accordance with agreed priorities. As necessary liaise with foreign administrations to request co-operation in the investigation and subsequent elimination of interference.
- Checking, measuring and assessing the parameters of radio transmissions. The identification of transmission systems through the use of radio receivers, software, frequency measurement and direction-finding equipment, spectrum analysers and ancillary electronic data analysis equipment.
- Evaluate the results of investigations including the use of technical reference documentation such as the ITU Radio Regulations, the National Frequency Register, International Frequency List and other official sources of information.
- Maintain logs and records (paper and computer based) liaising with field engineering staff to co-ordinate a measured response to reported interference.
- Monitoring of specified frequency bands as requested, utilising such equipment as the Remote Monitoring Direction Finding (RMDF) equipment, Timed Distance of Arrival equipment (TDOA) and trailer mounted Digital Direction-Finding equipment (DDF).
- Act as a focal point of contact for domestic and commercial customers for reporting cases of interference, assessing, opening and closing of cases within Ofcom’s case management system, as well as processing web-based submissions from the public.
- Act in accordance with Ofcom’s published commercial and domestic policies
- Maintain records on the Ofcom’s case management system, liaising with field engineering staff to co-ordinate measured response to reported interference and to meet Key Performance Indicators (KPI).
- Provide a consistently high standard of service with customer care and inquiry issues.
- Receive and deal with reports of Radio interference effectively and within published target limits, utilising available resources and prioritising responses.
Skills, knowledge and experience
- Appreciation of and desire to promote Ofcom's values of excellence, agility, empowerment and collaboration
- Demonstrate high levels of initiative, resourcefulness, self-motivation and interpersonal skills
- The Duty Engineering Officers work outside of normal working hours and at weekends, operating the monitoring station as a two-person team.
- Ability to operate equipment used for radio monitoring; conversant with demodulation techniques; together with the recording and evaluation of the data received.
- Excellent customer facing skills encompassing questioning and listening skills (effective verbal communication)
- Must be able to exercise good judgement and analyse information. This will be achieved by using a sound knowledge of radio systems, transmitters & receivers and ITU Radio Regulations, the National Frequency Register, International Frequency List and other official sources of information. Ensure Ofcom policies and procedures together with customer service are provided for.
- Proficient in MS Office and the internet.
- Demonstrate a good working knowledge of how the radio spectrum is utilised within the UK.
- Experience of working under pressure and able to prioritise workload - in order to balance customer requirements with Ofcom published performance targets.
- Excellent communication skills both written and oral.
- HNC in Electronics/Telecommunications or equivalent and/or have relevant experience in spectrum monitoring, direction finding, HF communications, telecommunications, radio and radar gained in either a civilian or military environment.
- Experience of Microsoft Office 365 essential
- European Computer driving licence desirable
- Experience of Salesforce desirable.
- Sound knowledge of windows 7 and windows 10 desirable
Ofcom offers competitive salaries plus pensions and flexible benefits package.
Ofcom is an equal opportunities employer and committed to equality of opportunity for all. As an accredited Two Ticks employer disabled candidates who meet all the essential criteria of a job description will be guaranteed an interview.
Closing date: 05/10/2018
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This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
Additional Keywords: Duty Engineering Officer, Engineering Officer, Engineer, Spectrum Engineering Officer, Spectrum Engineer, Telecommunications Engineer, Telecoms Engineer, Engineer, Engineering.