Customer Service

Customer Service £16 - £18
Southampton

Do you have a passion to deliver fantastic customer service? If so I am currently working on a fantastic opportunity working within a large Finance company based in Southampton city centre with excellent transport links.

My client is looking for a Customer Service administrator to join their busy team on a 1 year fixed term contract.

The main purpose of the role is to administer all aspects of work for the relevant business area, to a high standard and in line with procedures and service standards, in particular the more complex and non-standard cases. To provide technical support and expertise to the department and providing support to project work and system enhancements/system fixes.

Main duties & responsibilities:

- Responsible for the accuracy and completeness of application/documentation processing.
- Liaise with relevant parties to chase outstanding documentation required to complete applications via telephone, letter or email.
- Interpret instructions and issues arising, and then implement actions according to administrative policies and procedures.
- Responsible for the completion of administrative tasks in the relevant area.
- Provide information as requested by relevant methods internally and externally, to assist and enable company operations and effective service to customers.
- Ensure personal statistics are up to date and accurate.
- When necessary update the departmental intranet site.
- To complete all tasks in line with service standards, procedures and compliance guidelines.


Skills & requirements:

- 4 GCSE`s Grade C or above to include Maths and English and/or NVQ Level 1 - or equivalent.
- Good attention to detail.
- Excellent communication skills, verbally and written.
- Strong interpersonal skills.
- Ability to work well individually and as part of a team.
- Ability to work to tight deadlines.

Work Hours:

Due to the nature of the role the successful candidate will need to be flexible and be able to work 40 hours per week, which will be comprised of 8 hour shifts between 8:30am - 5:30pm, Monday to Friday.

In return for your hard work our client offers a competitive Salary of between £16,500 - £18,000 per year, depending on experience.

Let's get started!
This role is available for a start as soon as possible. This will involve an initial phone call followed by a face to face interview if successful.
If you are interested in the role and looking for work it would speed up your application process if you completed an online registration with Brook Street as soon as possible via the following link: /account/registration. This registration will need to be completed to progress your application for this role or any future roles you apply for.

For more information or a detailed job specification, please contact Billy at Brook Street on 02380 23604 or send your CV .