Online Customer Service / Sales Advisor

If you are a motivated and enthusiastic individual who thrives on delivering excellent customer service then you are exactly the type of candidate they are looking for.

Are you interested in joining their team working in in a fast-paced environment full of interesting daily challenges?

They are looking for a confident and friendly Customer Service / Sales Advisor.

The ideal candidate will be willing to learn about the company's portfolio of products and pass that knowledge onto both new and existing clients in order to help them in their decision-making process.

Whilst they only very rarely meet their customers face to face as they are an online business they believe that great customer service should not be compromised.

Roles to include:
- Answering and directing incoming calls and emails.
- Offering product advice to clients (full training given).
- Adding new orders onto our internal system.
- Preparing quotes and invoices where required.
- Various ad-hoc duties.
- 42 hours per week (Monday to Friday, 8-5).

You must be self-motivated and able to work under pressure on your own and also in a team environment.

You should be confident in guiding the client to find the right product for their needs and have the skills to ensure the client experience is both smooth and professional.

Any experience in print or working in sales for a company with a strong internet presence would be advantageous, although not at all essential, as full training will be given.

If this sounds like an exciting role and a team that you would like to be a part of then please do get in touch. They would love to hear from you.