2nd Line Support Engineer
- Recruiter
- Concept Information Technology
- Location
- Hertfordshire
- Salary
- Competitive
- Posted
- 30 Aug 2018
- Closes
- 27 Sep 2018
- Sectors
- Education & Teaching, Support
- Contract Type
- Permanent
- Hours
- Full Time
1st/2nd Line Support Engineer - St Albans
GBP25,000 - GBP27,000 + benefits
I'm looking for a 1st/2nd line engineer that with a strong Microsoft background, preferably from an MSP or similar environment.
Key Duties
To respond to incidents logged on the ticketing system and provide end users with technical solutions whilst working towards set SLA's.
Provide technical assistance to on-going projects when required.
This role will require the right candidate to hold a UK Driving License - On site parking is provided.
You must be approachable and focus as well as having a strong technical background.
Requirements:
- Being able to communicate clearly with customers over the telephone, email or face to face
- Driving licence and access to a vehicle
- Experience the following: Windows, Mac, Linux, and Office365.
Desirable but not essential:
- Active Directory (Configuration, Troubleshooting, Group Policy)
- Microsoft Exchange (2010, 2013, 2016)
- Understanding of basic networking (DNS, DHCP, Switching and routing, VPN)
- Technology such as WatchGuard, Ubiquiti, Cisco and Draytek
- Backup Software (Backup Exec, Veeam)
- Citrix Technologies (XenApp, XenDesktop, NetScaler, StoreFront)
- VMware Technologies
- Office 365 Technologies
GBP25,000 - GBP27,000 + benefits
Looking to move ASAP so please send me your latest CV and I will call you to discuss further.
Dan Pearson - IT Recruitment Consultant --
Microsoft - Engineer - Support - Active Directory - Microsoft Exchange - Networking - Backup - Citrix - XenApp - XenDesktop - VMware - Office 365 - SLA - ITIL