Operations Supervisor

SGS is the global leader and innovator in inspection, verification, testing and certification services. Founded in 1878, SGS is recognized as the global benchmark in quality and integrity. Trusted all over the world, SGS is a market leader because we put 100% passion, pride and innovation into everything we do. We encourage new ideas. We welcome people who challenge the way we do things. And we will be 100% committed to helping you reach your full potential.

We have an exciting opportunity for an Operations Supervisor to join our global organisation. The successful candidate will be responsible for ensuring work is fully compliant with client specific instructions/protocols and adheres to Industry Standards (API/ASTM/ISO/EI). They will assist the Inspection/ Branch Manager in delivering services with full regard for related execution costs to ensure profitability of business activities and as a minimum the attainment of annual Rev and L/C budgets.

Key Accountabilities

• Identify and initiate improvements to current inspection operations in order to maximise personnel utilisation, equipment availability and adherence to technical standards
• Take lead and assist the execution of operational field activities during peak periods/ holidays etc
• Ensure effective two-way communication with team members to achieve appropriate levels of understanding of and commitment to appropriate business objectives
• Maintain relations with clients to enhance trust, understanding and an awareness of local market trends/developments
• Comply fully with all issued requests and instructions received verbally or electronically as relayed in/ externally
• To execute all assignments in strict accordance with local and client operational/ H&S procedures (RIICS, NAVARIK etc) and at all times act in a professional manner
• Utilise fully SGS inspection reporting program exclusive of typographic or numerical errors
• Assist in the coaching, counselling and development of local team, ensuring each individual has a set of objectives and is given an annual performance appraisal to enable effective communication of individual, team & business objectives and address any areas for improvement in a constructive and timely manner
• Responsible for report compilation, verification and approval prior to client release
• Maintain timely and accurate comm's with clients and team to encompass updates on delays and any/all potential impacts on work execution
• Actively seek to resolve client enquiries in a timely and effective manner to ensure consistency of service delivery and agreed contractual obligations

Skills and Experience

Essential

• Must have a sound knowledge of inspection, measurement equipment and methods
• Must have sound knowledge of international measurement and sampling standards, operational best practise and application of same
• Effective leadership, interpersonal, teamworking and time management skills (operating to often conflicting deadlines)
• Ability and aptitude to perform often physically demanding outdoor work when required
• Able to work under own initiative and with a high degree of autonomy & maturity.
• Experience gained in a hydrocarbon inspection, storage or custody transfer role
• Operating to defined local, client, industry and regulatory methods, processes and documentation e.g API, ASTM, ISO & EI
• Customer interface; effective communications (verbal and electronic) and complaint resolution
• Co-ordination and supervision of an efficient operational team

Qualifications

• GCSE: Maths & English (grades A to C) or equivalent
• Full, current, valid UK driving licence
• IFIA Certified