Customer Service Manager (Weekdays) - Award Winning eCommerce Brand

Customer Service Manager (8am - 6pm Weekdays) - Award Winning eCommerce Brand
Colchester HQ
£30,000 - £40,000 + Company Bonus Scheme (up to 15% of salary) + Perks

++ Ready to Dominate Life™ and join one of the most exciting and fastest-growing brands in the UK? ++

We are officially one of the UK’s fastest growing companies. Not only did we rank number 34 in the recent Sunday Times Fast Track league table, but we also placed as the 6th fastest growing online retailer in the UK.

Despite such success, we are just at the start of our journey. With 13 European websites and counting, plus expansion into the USA, China and beyond; we have ambitions to become the No.1 online sports nutrition brand in Europe – and ultimately the world. We need your help to do this. Join the likes of Anthony Joshua, Tom Daley, Jonathan Joseph, Lucy Watson & Lucy Mecklenburgh - our brand ambassadors who all share our vision to Dominate Life™ and be the best…

Where you come in:

The Contact Centre Manager is responsible for:

+ All aspects of a multimedia (phone, email or social media) Contact Centre, driving customer service excellence across the team. 
+ Driving strategic and tactical continuous improvement plans across the department with full budgetary responsibility for all aspects of the Contact Centre. 

Key Accountabilities:

+ Culture, must display the ability to lead people with tact, diplomacy & maturity and possess the personal drive to inspire others to reach the goals as set out in the strategic and operational plans.
+ Accountable for the leadership and management of the Customer Service Department on a day-to-day basis.
+ Responsible for delivering the customer delivery proposition. 
+ Responsible for budgetary control and KPI delivery
+ Resource planning resource across the Contact Centre
+ Leading and engaging the Customer Service team to deliver continued business performance and ensure the Customer Service Department can support future business growth. 
+ Working alongside the Senior Operations team to create the strategic direction for the Contact Centre translating this in to a working plan to create a "best in class" distribution operation.
+ Be a brand ambassador with all internal and external stakeholders
+ Be able to act on own initiative and engage senior leadership team and key stakeholders in the value and logic of strategic and tactical business proposals
+ Coaching and supporting team. 
+ Design and deliver bespoke training courses aligned with the customer service proposition. 
+ Change Management. 
+ Data analysis and reporting.
+ Adhoc duties as and when required.

Ideal Candidate Specification: 

+ Strong management experience in a Contact Centre
+ A nature leader with proven track record of engaging and motivating teams in a Customer facing environment. 
+ Self-motivated, independent and target driven
+ Strong Commercial acumen 
+ Exceptional communication skills. 

Salary, Hours & Benefits: 

+ Salary: £30,000 to £40,000. 
+ Annual Company Bonus Scheme – up to 15%
+ Pension
+ Company discount scheme
+ Perk Box subscription with reduced price gym memberships, cinema tickets and free mobile phone insurance
+ Casual dress code
+ Career progression
+ Working hours: Monday to Friday 8am to 6pm

You may have worked in the following capacities:
Contact Centre Manager, Customer Service Supervisor, eCommerce Customer Serevices, Online Customer Services.

Interested? Just Apply Below...

Application notice... We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. This processing is conducted lawfully on the basis of our legitimate interests. Please refer to our Data Privacy Policy & Notice on our website for further details.

If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.