Complaints Advisor (Maternity Cover)

Croydon (City/Town), London (Greater)
Salary: £28,675 - £29,800 per annum
29 Aug 2018
19 Sep 2018
Contract Type
Full Time

Complaints Advisor (Maternity Cover)
Salary:      £28,675 - £29,800 per annum
Location:  Croydon
12 months Fixed-Term Contract (Maternity Cover)

Our client protects the futures of millions of people in the UK who belong to defined benefit pension schemes. Their members rely on them to look after their pensions if their employers go bust and the pension schemes cannot afford to pay what they promised.
Our client is looking for an ambitious Complaints Advisor (12 months Fixed-Term Contract) to join their team.
The successful candidate will be able to investigate, resolve and respond to a variety of complaints about the business and Financial Assistance Scheme (FAS) from members, industry professionals and MP’s, suggesting improvements to communication and processes. You will have experience working within the pension industry and knowledge of the wider pension universe, defined pension scheme experience would be advantageous.
You will also assist and support Member Services and the Performance and Improvement team with ad hoc letters and various queries.
The ideal candidate will have excellent written and verbal communication skills, recent experience of working within a professional complaints environment and a strong understanding of general complaint handling principles. 
Our client can offer you the chance to cement existing skills as well as learn new skills in a dynamic environment within a rapidly growing organisation.
Sound like you? Apply now.
Now is a really exciting time for our client. They’ve got big plans for 2018, and beyond, and they’d love you to join them.
They are an Equal Opportunities employer and welcome applications from all sections of the community.
No agencies please.