Customer Service Adviser

Recruiter
Hiring People
Location
Leeds
Salary
£8,144 - 19,198 per year
Posted
24 Aug 2018
Closes
21 Sep 2018
Ref
SS03
Contact
Hiring People
Contract Type
Temporary
Hours
Part Time

Customer Service Adviser - Temporary - Full or Part Time - Home Based from any location in the UK

This is an exciting temporary role to support Photobox’ Christmas peak. Earning potential from £8,144 to £19,198 per annum (full-time). 20 to 40 hours per week on an annualised contract basis.

We are looking for enthusiastic individuals who put the customers first, enjoy problem solving, are proactive and can use their initiative to exceed customers’ expectations.

You will need to have excellent oral and written communication skills, be a fast learner with the ability to get up to speed with products and systems quickly, have an excellent grasp of internet technology, be responsible, adaptable, and confident, as well as have the ability and a strong motivation to work from home.

As you will be working from home, IT literacy, high flexibility in your schedule, good organisation, independence and self-reliance are essential.

Main Responsibilities

You will be handling inbound calls, emails and live chats from your home-office on an annualised hours contract basis for one of our established clients, Photobox.

Your role will be to handle all demands of Photobox customers including pre-order and post-order queries, website navigation guidance, order status enquiries and general customer service questions.

As a Customer Service Advisor you will play an absolutely vital part in helping us provide excellence and peace of mind to our client’s customers, whilst being part of a strong HomeAgents team and working to individual and team targets.

Annualised Hours means that if you are employed to work a set number of hours per week (your Contractual Hours, to be agreed with you during recruitment and which can vary from 20 to 40 hours per week), during “off peak weeks” you will be required to work less hours per week, and then during “peak weeks”, you will be required to work more hours per week.

Starting Salary:

  • £7.83 per hour
  • Commission of up to £1.40 extra per hour based on KPIs (starts after training)
  • Earning potential is between £8,144 and £19,198 per annum (full-time including bonus) depending on performance and how many hours you choose to work each week.

Location

Your home: Our Customer Service Advisors can work from anywhere in the UK.

Essential Skills and Experience

  • Customer Service Advisor experience
  • IT literacy
  • Excellent writing skills

Desirable Skills and Experience

  • Photographic skills or knowledge of photography

Benefits

  • Fully employed working from home (temporary contract)
  • 28 days holiday (including bank hols) - pro rata for part time
  • Cut down on commute and costs associated with working outside your home
  • Choose your own working pattern within client specified guidelines
  • Access to IT equipment discount
  • Team incentives for the extra recognition

Operational Hours

Monday to Sunday 07:00 to 23:00pm

Mandatory Shifts

You will need to work a minimum of 20% of your hours over the weekend in any 4 weeks period.

What you need to provide

You will need to provide a quiet and secluded home office equipped with a telephone line and a wired broadband connection (both to be dedicated to you while you work), a PC (desktop or laptop) and a telephone handset with headset, all meeting our required specifications. You will also need to attend a mandatory paid full-time training course of 2 weeks, to be delivered virtually over set shifts.

Sensée is an equal opportunities employer and welcomes applications from all sections of the community.

To apply please attach your CV to the link provided.

This advert is being managed by Partners of Research Ltd. trading as Hiring People. Your details will be passed onto our client. In some cases, where our client is acting on behalf of another employer, your details will also be passed onto them. We expect our clients to hold your data in a responsible fashion, but ultimately have no control. Partners of Research Ltd and/or our client may contact you confirming receipt of your application. Your data will be located on servers both within and outside the EU.