Independent Living Officer
Permanent, Full Time (35 hours per week)
Johnnie Johnson Housing (JJH) is a not-for-profit housing association dedicated to offering quality homes for independent living. Our vision is simple, it is focused on “Living Longer, Living Better”. We want to help our residents age well, live independently and maintain their quality of life for as long as possible.
It’s an exciting time to join us as we move forward towards achieving our aim of becoming the 'Market Maker' in Independent Living. We embrace a ‘One Team’ ethos and employ people who are pioneering and who strive to be outstanding in their role. In return, we empower them to be the very best that they can be. As a result, we can continue to ensure our customers remain at the very heart of everything we do.
Independent Living Officers manage a patch of properties which includes independent living schemes, general let properties, some leasehold and some special needs housing. In addition to managing our independent living schemes, they have responsibility for allocations and lettings, arrears management and tenancy enforcement.
As a team in the North East, you will offer mutual support for marketing properties; and will work in partnership with JJH’s specialist colleagues, our administrative hub and with Astraline which provides telecare and flexible safety services.
The successful candidate will demonstrate excellent communication and interpersonal skills and have empathy with the needs of older / vulnerable residents. Able to adopt new approaches and alternative ways of delivering an outstanding service, you will be a strong team player and be adaptable to support, assist and provide cover for other colleagues and teams. In order to manage your patch, you will be required to travel.
With a flexible approach to your work, you will have a good understanding or an awareness of Health and Safety requirements and the management of associated risks which include fire safety and lone working. You will have strong IT skills with knowledge and experience of Microsoft packages and be able to recognise opportunities to work with third parties to drive performance.
Those with experience of working in a housing environment will be of distinct advantage, as will those who hold a mediation / counselling qualification.
As part of our ‘One team approach’, the successful candidate will be required to travel to our head office in Cheshire occasionally throughout the year.
There are a number of reasons why you should join us – we can offer you a work and home life balance, development opportunities and a great number of benefits including childcare vouchers, pension scheme, life assurance, an Employee Assistance Programme and Simplyhealth cash plan!
Closing Date: 17th September 2018
This is a Blue Octopus Recruitment Ltd vacancy who are operating as an employment agency. Once you have clicked to apply for this vacancy, we will then send you more information on the role including a copy of the application form via email.