We are currently recruiting for a Service Desk Analyst work for one of our local government departments based in Durham city centre.
You will be part of a team within a large organisation that delivers an effective Technical Support Service to it`s customers.
The key responsibilities will include but not be restricted to:
Provide a high quality, efficient and customer focused ICT support service to a broad range of customers
Support the development and use of the IT service knowledge base
Support the creation, maintenance and update of ICT user guides
Take ownership of user service requirements and be pro-active when dealing with user requirements, providing an informative and knowledgeable response
Maintain and support improvement of overall customer satisfaction
Capacity to understand complex facts or situations requiring analysis and interpretation with the ability to investigate and resolve complex IT technical issues
Installs appropriate hardware and software ensuring adherence to IT Services policies and procedures
Take responsibility for additional project work as required such as software and hardware roll out
Provide advice and guidance on a range of issues related to IT
To monitor adherence to the local IT security policy
Focus on continuous improvement at all times
Able to lift and transfer IT equipment to relevant sites
You may be required to undertake any other duties as may be reasonable required of you
You should have excellent communication skills both written and verbal and have the ability to work as a team as well as on your own initiative.
This is a full time role on a temporary basis
Please apply by clicking below