Trainee IT Support Analyst / Trainee IT Helpdesk
Job Title: Trainee IT Support Analyst
Location: Northwich, Cheshire
Salary: £18,000 annual
Type: Full Time, Permanent
The Company provides software to organisations and agencies that deliver services to children and young people in the UK. With a professional yet friendly 'hands on' approach to customer service, they ensure their customers continue to offer the best possible services they can.
An opportunity has arisen for a Trainee IT Support Analyst to join our Support Department.
This is an entry-level role in which you will benefit from training and development opportunities, including fantastic scope to progress into an IT specialist role.
As a Trainee IT Support Analyst, you will be responsible for assisting in the provision of a support service to the company's customers throughout England and Wales.
You will be required to maintain good working relationships with customers and provide a helpful and professional service, whilst using the company's internal quality procedures to accurately record all calls received.
- Providing a telephone helpline service to customers for software and general IT issues
- Recording customer support calls via email, telephone and the online support system
- Processing customer test sheets and reports
- Maintaining the confidentiality of customers' data
- Informing the manager of key issues regarding customers' satisfaction with the service
The successful Candidate will have:
- GCSEs (or equivalent) at grade C or above, including Maths and English
- A keen interest in IT
Additionally, you must be highly organised and possess excellent communication skills, both written and verbal.
Although not essential, experience in a customer facing role or similar, would be a distinct advantage to your application. They also have a preference for applicants who are educated to A-level (or equivalent) or higher.
Benefits (after successful probationary period):
- Death in Service
- Critical Illness Cover & Pension
The Company is an Equal Opportunity Employer. All job applications are treated fairly, regardless of gender, age, ethnic origin or disability.
Candidates with the relevant experience or job titles of: Graduate IT Engineer, IT Service Desk Technician, Trainee IT Desk Support, 1st Line Support, 1st Line Helpdesk Engineer, IT Support Technician, Graduate IT Analyst, Helpdesk Support Technician and Trainee IT Systems Support may also be considered for this role.