Hotel Reservations Specialist

Location
Mawgan Porth, Newquay
Salary
£8.50 per hour
Posted
21 Aug 2018
Closes
18 Sep 2018
Ref
B226
Contract Type
Permanent
Hours
Full Time

As our Reservations Specialist, you’ll be the first point of contact for guests as they plan and book their holiday, helping them decide when to stay and find their perfect room. As the voice of the Bedruthan brand you’ll easily build rapport and make guests feel welcome from the minute they interact with us.
 

Our perfect reservationist will have:

  • Previous experience in customer facing roles (ideally in hotel reservations).
  • Have a great, confident and articulate telephone manner.
  • Attention to detail.
  • Good organisational skills.
  • Excellent spoken and written English skills.

You’ll be working with our hotel booking system so will need to be highly computer literate and any experience with Hotel Perfect would put your CV on the top of the pile. 

We’re looking for an organised self-starter who knows how to plan and prioritise in a busy, buzzing environment.
 

Key responsibilities include:
• Handling telephone and email enquiries and processing bookings
• Maximising revenue and meeting sales targets
• Maintaining accuracy of the hotel bookings system
• Capture and management of guest data
• Effective communication with other hotel departments
 

We offer:
£8.50 per hour
Permanent contract
40 hours per week 
A variety of shifts throughout the week
28 days per year
Free meals whilst on duty
Free/minimal charge to use certain facilities in the hotel

A free experience of our restaurant and rooms
Cashback plan for health and wellbeing

Wish you were here? Please use the “apply” link to submit your CV and answer the qualifying questions. You will need to confirm that you are eligible to live and work in the U.K. Direct applications only.
 

Closing Date: Sunday 2nd September 2018

Start Date: Available immediately

As one team we take responsibility for reducing the negative impacts our actions and activities have on the environment and our local community; something we feel is right and is our way of life.