Support Engineer - Azure Big Data
Support Engineer for Azure Big Data
Salary: up to £495 per day depending on experience
Contract is for 6 months initially
When was the last time you got in on the ground floor of a new technology - no, strike that, a new field? We're expanding the team chartered with creating and delivering a new support experience for customers working in Big Data Analytics. With the release of HDInsight and many other Azure services, we need people who love helping customers solve tough problems; people who can develop processes and systems that ensure success for our customers and our team; and those who can thrive in ambiguity (who knows what types of challenges and problems we'll encounter).
Typical Day in the Role
" Provide in-depth technical support for customers via telephone, written correspondence, or electronic service.
" Provide advanced troubleshooting to analyse problems and develop solutions to meet customer needs.
" Determine the best approach for resolving complex technical issues that will yield the desired turn-around time and optimal customer solution while minimizing the impact to the customer.
" Engage and collaborate with other business groups, including escalation teams and the R&D Team, and 3rd party support partner (Open Source), in gaining resolution to critical, complex issues.
" Provide exceptional customer service in politically charged environments.
" Represent the business professionally in customer and partner onsite visits, where travel may be required with little advance notice.
" Create advanced online technical content including Knowledge Base articles, training documents, blogs, etc., as needed to help enhance our CSS Front of Funnel strategy and drive one-to-many customer and partner impact.
" Maintain strong working knowledge of all related products, technologies and upcoming releases. Take proactive ownership in identifying and recommending product improvements in key product areas based on key data points.
" Participate in planned team-wide shift rotations to cover business needs, including 24x7 "on-call" responsibilities and weekend work.
" Present technical content to various audiences including customers, partners, and internal stakeholders.
" Provide consulting services to partners and customers to increase product market share.
" Experience with Hadoop.
" Experience with other solutions in the Big Data/Analytics space.
" Experience with Windows and Linux.
" Knowledge and experience with the Open Source ecosystem.
" A preferred candidate would have some knowledge of the Microsoft Azure Eco system with a focus on Azure Data Lake, Azure Stream Analytics, Azure Cosmos DB, Azure Data Factory, Azure Data Catalog and HDInsight.
" Experience in any RDBMS.
" Adaptability, flexibility and the ability to do the right thing under pressure and tight deadlines.
" Great interpersonal and communication skills-both oral and written-and success in partnering with groups inside and outside of Microsoft.
" A self-motivated and independent thinker that shows initiative and routinely translates circumstances and understanding into actions that move the business forward in a measurable manner.
" Ability to distil, prioritize and act on feedback from a variety of sources