Customer Service Agents - Full & Part-Time - Training Provided

Location
Colchester, Essex
Salary
£16,906.50 Rising + Perkbox + Pension + Company Discount Scheme + Bonus Scheme
Posted
20 Aug 2018
Closes
17 Sep 2018
Ref
11691
Contract Type
Permanent
Hours
Full Time

Customer Service Agents - Full & Part-Time - Training Provided
Colchester, UK
£16,906.50 Rising after 6 months 0.5, 1 & 2 Years + Perkbox + Pension + Company Discount Scheme + Bonus Scheme

++ Ready to Dominate Life™ and join one of the most exciting and fastest-growing brands in the UK? If you are friendly and bubbly we want to hear from you.++


We are officially one of the UK’s fastest growing companies. Not only did we rank number 34 in the recent Sunday Times Fast Track league table, but we also placed as the 6th fastest growing online retailer in the UK.

Despite such success, we are just at the start of our journey. With 13 European websites and counting, plus expansion into the USA, China and beyond; we have ambitions to become the No.1 online sports nutrition brand in Europe – and ultimately the world. We need your help to do this. Join the likes of Anthony Joshua, Tom Daley, Jonathan Joseph, Lucy Watson & Lucy Mecklenburgh - our brand ambassadors who all share our vision to Dominate Life™ and be the best…

We need your help to do this…

We are looking for an enthusiastic and dedicated customer service agent to join us on our mission to provide our customers with a personal and friendly service every time. You will be working in a vibrant and lively environment where we proudly provide continuous support. This is a fantastic opportunity to work in an international team all working towards the same end goal – exceptional customer service to be proud of. 

We are currently looking for a UK agent based in our head office in Colchester, Essex. If you want to be part of our journey and take the brand from strength to strength – apply now! 

What your role will involve:

Reporting to the Customer Service Manager, your responsibilities will include:
 

+ Managing customer queries via telephone, email and live chat on a day to day basis
+ Updating customer's orders and accounts via online and in-house databases
+ Checking and amending live orders were appropriate
+ Liaising with couriers via telephone and web regarding customer's deliveries 
+ Delivering a first-rate customer service experience in all cases
+ Keeping emails up to date with a response time of 1 hour 
+ Continuously achieving team KPI targets for telephone calls, customer satisfaction and coaching 
+ Carrying out any other ad hoc duties requested by your line manager to support the customer service function 

What we are looking for in the ideal candidate:

+ Enthusiastic and bubbly personality 
+ Ability to communicate professionally via telephone and email 
+ Strong team player and flexibly in regards to working hours 
+ Affinity to sports nutrition and/or fitness is an advantage 

Location: Colchester, Essex, CO4 

Benefits:

+ Annual salary:£16,906.50 with increase after 6 months, 1 year and 2 years (£17,406.50 – 6 months, £17,906.50 – 1 year, £18,406.50 – 2 years)

+ Annual Company Bonus Scheme – up to 15%
+ Salary progression with experience and training 
+ Pension
+ Company discount scheme
+ Perk Box subscription with reduced price gym memberships, cinema tickets and free mobile phone insurance
+ Casual dress code

You may have worked in the following capacities:
Multilingual Customer Advisor, eCommerce Customer Agents, Online Retail Customer Agent, Customer Support Agent, Customer Service Representative.

Interested? Apply here for a fast-track path to the hiring manager

Application notice... We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. This processing is conducted lawfully on the basis of our legitimate interests. Please refer to our Data Privacy Policy & Notice on our website for further details.

If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.