CUSTOMER SERVICE ADVISOR

CUSTOMER SERVICE ADVISOR CONTACT CENTRES

Job Number: 11911

Location: Sheffield Contact Centre (LSH001)

Contract: Full Time / Permanent

DESCRIPTION

Customer Service Advisor

Customer Service Advisors
Team KNOWHOW Contact Centre, Sheffield
Permanent, full time contract averaging 37.5 hours per week
Salary: £9.18 per hour plus up to 10% bonus & benefits
Shifts: between 8am and 8pm Monday to Friday, 8am to 6pm Saturday and 9am to 6pm Sunday

Working as a Customer Service Advisor in our Contact Centre, you will be on hand to assist Currys and PC World customers with their queries and complaints. You will take ownership and responsibility of every customer providing ‘right first time’ resolutions for them.  Every call, email or letter you handle requires you to deliver an exceptional service that exceed your customers’ expectations.  

Who makes a great Customer Service Advisor?
You’ll have worked in a customer facing environment before and be able to demonstrate your ability to look at the bigger picture when resolving your customers problems.  The role requires you to be a people person with a confident, friendly telephone manner, good communication skills both written and verbal and have the ability to work in an ever changing fast paced environment. Knowing the importance of self-motivation you’ll be enthusiastic with a positive attitude and have the ability to be flexible, resilient and be able to embrace change to meet business needs.

You’ll be working …
In our amazing Customer Contact Centre based at Nunnery Square close to Sheffield City Centre with excellent transport links.
As part of the Team KNOWHOW within the wider Dixons Carphone group, you’ll experience the benefits of being part of one expert company.

What we will offer you…
• Comprehensive fully paid training programme
• Free ‘Team Knowhow’ uniform
• Instore discounts for you and your family
• Up to 30% off various mobile phone contracts with numerous providers
• Company Share Save Scheme
• Onsite subsidised restaurant and Costa Coffee bar
•  ‘Corporate Perks’
• Clear defined career development framework
• Free parking (subject to T’s & C’s)

So if you’re looking to think creatively, challenge yourself and make the decisions that matter, we would love to hear from you.

Dixons Carphone is Europe’s number one electrical and telecommunications retailer and services company, with more than 40,000 colleagues across nine countries, including the UK and Ireland. Every day, we use our people’s expertise to reach out and help new customers. What’s more - we’re exploring extraordinary new markets, from wellness to security, so that in an ever more connected and constantly changing world, we can offer our customers the most comprehensive service.

It’s an exciting time to join us and find yourself a place in our growing success story, apply now.