Brook Street

Process Team Leader

Brook Street
Solihull, West Midlands, England
20 Aug 2018
17 Sep 2018
Contract Type
Full Time

Do you have a passion for providing a good service and an ear for listening? Do you have strong management skills and have managed a team previously? Do you feel that you would be able to cope with challenging customer queries? Does customer focus drive you in your work and give you satisfaction to deliver the best results you can. If this sounds like you then please read on as we may have the right job for you.

This role is a temporary full time 37 hours a week, paying £12 per hour and if successful you would need to be flexible with their shift rotations between 8:00am- 7:30pm. It is based in Birmingham near the Birmingham Airport.

The successful candidates will be part of a team providing a face to face service to customers during the application processes. Reporting to the Operations Manager, you will be responsible for creating an environment which allows the application service to deliver the needs of a demanding agenda, whilst being a great place to work for your team. Successful management of the application service will result in selecting and securing the best possible candidates who will need to be customer focused, innovative and committed to delivering the highest possible level of service. Application team leaders will be responsible for the day to day management of the service as well as floor walking to support the applicants. Team Leaders will have line management responsibility for a team of process assistants, and should lead by example at all times. You will be the point of escalation for non-standard events where the process assistants require support or guidance.
These posts will require individuals who excel at delivering excellent customer service and can inspire teams to deliver a great service on occasion under challenging circumstances. Infrequent travel in the UK may be required.

Please note you will be required to pay for a Standard DBS which will cost £26 for this application process. Please apply for this role for more information please email me on and you can also send through your CV for review.