Preferred Partner Team Leader

Becoming a Team Leader with Capita Travel and Events

About the role:

As a Team Lead, you will lead, encourage and develop a team of Preferred Programme Coordinators based in our Taunton office. You will manage and deliver hotel, apartment and MEG customer programmes, while working with key stakeholders to ensure our RFP performance remains proactive and exceeds current market expectations whilst delivering customer savings and income opportunities are maximised.

What you will do:

• Lead, develop and motivate the team, providing day to day support, delegation and prioritisation of workloads ensuring all programmes are delivered in an accurate and timely manner
• Manage, negotiate and deliver annual hotel, apartment and MEG programmes within agreed timelines
• To ensure all negotiated rates are competitive, taking in to account market conditions and ensuring robust benchmarking of relevant terms such as commission, LRA, meal plans, total cost of stay, VAT, PTPI, GSR
• Be accountable for the support and resolution of hotel, apartment or MEG rate queries, ensuring Partner and Account Management are aware as appropriate
• Communicate and present customer programme successes and savings opportunities to internal stakeholders
• Assist with the testing and implementation of software and products relating to the Programme & Distribution team

Your experience will include:

• Ability to understand and act on the key metrics and business drivers
• Proven ability to deliver a consistently high-quality standard
• communication skills
• Ability to develop relationships with internal/external parties
• Ability to present to all levels using appropriate tools e.g. PowerPoint etc analytical skills

About Travel & Events

We support businesses to understand the complex needs and challenges facing each organisation when considering their business travel, meetings and event programmes. By understanding these challenges, we uncover opportunities that go beyond the obvious and tailor our approach and technology capabilities to unlock real value. We turn data into meaningful and actionable insight and apply our smarter working practices to influence changes in behaviour, avoid unnecessary travel and drive best practice.

Through our flexibility and specialist experience (over 40 years of it) that's within our DNA, we apply our depth and breadth UK market knowledge, underpinned by innovative technology to create compelling solutions that deliver smarter buying, planning, booking and travelling. We're large enough to make a difference, but small enough to care, and we will revolutionise business travel, meetings and events services through our knowledge, curiosity and innovation to enable every customer to realise the value of smarter working.

What's in it for you?

At Capita, we believe an open, transparent working environment that encourages ingenuity and collaboration - with colleagues, customers and clients - is what makes us so effective at what we do.

As well as a generous basic salary, we also give you 23 day's holiday, company matched pension scheme and access to a variety of voluntary benefit options. These include a share save scheme, life assurance, holiday buy and many more designed to suit your own personal lifestyle, such as retail, health & wellbeing and leisure discounts.

You'll be joining a network of some of the most experienced, innovative and dedicated people in the country - the opportunities to learn new skills, develop in your career and grow and as we grow are almost endless. Our mission is to help you realise your potential - whatever that means to you.

What we hope you will do next

Help us find out more about you by completing our short application process - click apply now. We understand you might have some questions before taking the step to apply - you can contact Seona on for guidance.

Capita operates as an equal opportunities employer and we welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership.

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Capita Resourcing welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation.

Capita Resourcing is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us.

If you are successful with your application, you will need complete Capita's vetting and screening checks. This will include, but not be limited to, Reference Checks, a Criminality Check, Financial Probity Check, Sanctions Check and Media Check.