Channel Sales and Retentions Executive (German Speaking)

Title: Channel Sales & Retention Executive

Location: Newcastle Upon Tyne

Swiftpage has one purpose - to fuel small business growth. We do so by delivering modern and innovative software and services, purpose-built for the unique needs of today's small businesses. Swiftpage is a recognized leader the small business segment for solutions that drive customer acquisition and retention.

At Swiftpage, we believe in a core set of values we call, "Living the Exclamation," and in the motto, "One Team - One Journey." Our values guide every 'Swiftie' in their daily work and in their interactions with each other, and with our trusted partners and valued customers - collectively known as "Swiftpage Nation."

Act! CRM, Swiftpage's flagship offering, makes it easy for small businesses to grow, delivering powerful sales and marketing tools and a flexible CRM platform trusted by millions worldwide. For over 30 years, Act! has been a pioneer in the CRM and small business software markets, and today offers the rich functionality, unparalleled flexibility, and exceptional value - on a modern hybrid Cloud platform that enables a perfect fit for every customer.

Swiftpage is currently looking for a Channel Sales & Retentions Executive to join our all-star team of dynamic, passionate and innovative team. If you are interested in joining Swiftpage Nation and Living the Exclamation please follow the instructions to apply.

General Job Duties/Responsibilities:

Key areas of responsibility

• Support the achievement of team and departmental revenue and unit objectives.
• Ensure achievement of revenue and unit targets.
• To proactively encourage growth and development within a defined base of partners.
• Manage the renewal process and maximise partner retention rate.
• Consistently perform against KPI's and Departmental Standards set.
• Maximise all cross sell opportunities.
• Take responsibility for maintaining their own product and procedural knowledge.
• Provide telephone sales support to both internal and external customers and partners.
• Ensure that feedback is relayed to Team Manager should any of the standards or procedures require change due to system or business requirements.
• Build sales pipeline with open questioning and investigation of all sales opportunities.
• Any other duties as instructed by the Team Manager within the parameters of the role.
• To provide accurate pricing and information across the range of products.
• To support Business Partner retention rates through achieveing a mix of inbound calls, emails and proactive calls prior to the contracts being renewed, and also following up after the renewal has been issued to secure payments.

Need to Do

Key Deliverables & KPI's

• Deliver 100% of revenue, unit & retention targets allocated to you on a monthly and Quarterly basis.
• Deliver accuracy when order processing and fulfilment of orders
• Achieve a minimum of 100% penetration of your call out lists on a monthly basis (where applicable).
• Be proactive and responsible in enhancing your knowledge, skills and abilities through effective personal development
• Deliver accurate forecasts to support revenue target on a weekly and monthly basis

Collaboration and Relationships

• External Channel Partners
• External and Internal Customers
• Trainers & Coaches
• Team Managers
• Technical Support
• Partner Account Management Team

Education/Experience Requirements:

Skills & Knowledge

• Fluent in German
• Exceptional communication and organisation skills - and the ability to follow through and manage a larger workload
• Desire to work with a team and learn from other team members.
• Knowledgeable of customer business needs
• Motivated by team work and resolving tasks and issues
• High ethics and standards
• Good problem solving skills
• Thinks through consequences of actions and can present clear rationale for decision making
• Able to negotiate effectively and handle difficult and confrontational situations
• Ability to work towards targets and deadlines
• Able to perform a variety of administrative tasks
• Flexible and Enthusiastic
• Excellent communication skills both written and oral
• Excellent customer service skills

Experience

• Sales background
• PC awareness
• Microsoft Outlook
• Customer service